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Changes to terminology in the USM training [USM Trainer]
Release notes for the USM training, for the USM trainer. Switch to Dutch for details.
Navigation USM Trainer
Introduction
Trainer requirements
Assessments
USM Foundation
training:
Slides and hand-out English
Exams
USM Professional
training
Pre-course assignment
Slides and hand-out
Maintenance training material
Evaluations
Order form for books
Translations of training materials
Templates for USM workflows
Videos
USM game board
Trainer Meetups
Exercises
:
ABC card game
MIR – CMDB
Principle or practice
RACI
Service specification
Servitization
Steering on incident phases
Workflow 2: software update
Workflow 3: recovery antivirus
Exercises per chapter