Is your organization still struggling to become a proactive organization? Many well-known frameworks, such as ITIL and COBIT, talk about continuous improvement, but the Unified Service Management (USM) method puts this into practice. USM fully integrates continuous improvement into the daily routines of your Service Management System.
At the heart of USM is the use of nested PDCA cycles (Plan-Do-Check-Act) at different levels within your organization. At the macro level, you look at the big picture of your services and processes, aligned with your goals and how you are performing. At the meso level, you focus on the various steps within your routines, such as the standard USM workflows, to make them consistent. And at the micro level, employees look at their own tasks and actions, so that everyone takes responsibility and can respond flexibly to the local situation.
What makes USM powerful is that these different PDCA cycles are interconnected and reinforce each other. Improvements at one level can lead to adjustments at other levels. Unlike other frameworks that often disconnect continuous improvement or view it separately for each component, USM offers a simple, continuous structure in which improvement becomes second nature. This makes continuous improvement not a project, but an integral part of your daily business. USM helps your organization respond faster, improve smarter, and scale better – it can be a game changer.
Read John Worthington’s blog where he explains the concept of nested PDCAs, and how USM supports that in practice, and take a step to become a proactive organization!
Reminder: for those of you living in the US or in Canada: we’re organizing a USM Launch Training Event in NYC (5-6 June) and in Toronto (19-20 June). Get the whole USM Professional track ($4000) for just $500 and join the first-movers of North America!