A post by our guest editor, John Worthington. Get Over the Hump with the USM Method It’s over 100 degrees in New Jersey, and while I’m comfortably seated in my air-conditioned office, my brain—poor fool that it is—is overheating on the USM method again…
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A post by our guest editor, John Worthington. Let’s get something out of the way right up front. While many of the examples in this series draw from IT—because that’s where service management frameworks have historically taken root—USM is not an IT fra…
Read more »A post by our guest editor, John Worthington. We’ve tried to balance efficiency and effectiveness for decades, but how we’ve approached that balance has been deeply flawed….makes me wonder if the only thing that’s changed are the buzzwords. Why the ITS…
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A post by our guest editor, John Worthington. It’s clear that the ITIL crowd has not been eating their own dog food, and Kaizen’s a good example. While I’m not suggesting we throw out decades of proven good practice, with service management now everyon…
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Is your organization still struggling to become a proactive organization? Many well-known frameworks, such as ITIL and COBIT, talk about continuous improvement, but the Unified Service Management (USM) method puts this into practice. USM fully integrat…
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