In a half-day workshop, contract managers learn to adopt a universal structure for their service agreements, whether with customers, suppliers or internal solution groups.

In the workshop, a service agreement from your own organization can be used as a demo. In addition, the workshop can be used to teach teams to specify their own services.

In this workshop, participants also jointly determine a list of improvement initiatives that will take them forward, using the USM method as an integrated approach to all improvements.