In the second webinar of "The USM Revolution" series on the Unified Service Management method, we received more live questions than we could handle online. Let's now answer Live Question 6 from that webinar.
"๐๐๐ง ๐ฐ๐ ๐๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ ๐ฐ๐ก๐๐ญ ๐ญ๐ก๐ ๐ฎ๐ฌ๐๐ซ, ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ, ๐๐ง๐ ๐ฉ๐ซ๐จ๐ฏ๐ข๐๐๐ซ ๐๐จ๐ง๐ญ๐ซ๐จ๐ฅ ๐๐ง๐ ๐ฌ๐๐๐ค ๐๐ซ๐จ๐ฆ ๐ญ๐ก๐ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐๐ ๐ซ๐๐๐ฆ๐๐ง๐ญ?"
The ๐ฌ๐ก๐จ๐ซ๐ญ answer to this question is "Assurance that they should get what they need."
The ๐ฅ๐จ๐ง๐ ๐๐ซ answer would be this:
The three perspectives you mention are the basis forย three different catalogs:
1- the ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ญ๐๐ฅ๐จ๐ (customer oriented); https://lnkd.in/eZxWFwYh
2- the ๐๐๐ช๐ฎ๐๐ฌ๐ญ ๐๐๐ญ๐๐ฅ๐จ๐ (user oriented); https://lnkd.in/eHh4fGEB
3- the ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐๐ญ๐๐ฅ๐จ๐ (provider oriented); https://lnkd.in/e4M9AKNm
USM provides templates for each,ย based on the exact same structure, but with details that support the relevant perspective. These templates are made available to all USM users.
Each template is based on the very same definition of a service: a ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐๐ ๐๐๐๐ข๐ฅ๐ข๐ญ๐ฒ composed of ๐ ๐จ๐จ๐๐ฌ ๐๐ง๐ ๐๐๐ญ๐ข๐จ๐ง๐ฌ, and specified in terms of ๐๐ข๐๐๐ก๐๐๐๐๐๐๐ก๐ฆ ๐๐๐ ๐๐ข๐๐๐ก๐๐๐๐๐๐ (check https://lnkd.in/eafHq67j). Because this specification is used for all three catalog types, these catalogs can be understood and related to each other from any of the three perspectives.
This is how USM's ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐๐ซ๐๐ก๐ข๐ญ๐๐๐ญ๐ฎ๐ซ๐ (https://lnkd.in/edKePnWb) helps create consistent results that support a transparent service delivery.
The full recording of session 3 is here: ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐๐ซ๐๐ก๐ข๐ญ๐๐๐ญ๐ฎ๐ซ๐ & ๐๐ฒ๐ฌ๐ญ๐๐ฆ - 17 September - https://ow.ly/pgML50SIUAf
If you want to learn more about the unique ๐๐๐ ๐๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐จ๐๐๐ฅ, please join us for the 4th webinar in the USM Revolution series on 15 October: https://ow.ly/RPRZ50TqCXM