The unified management system
for all service providers

Category: terminology

Product, service, or goods?

Jan van Bon | September 4, 2024 | service, terminology

In the second webinar of “The USM Revolution” series (https://www.youtube.com/watch?v=o_0LQe5w3BY) on the Unified Service Management method, we received more live questions than we could handle online. I’ll now answer Live Question 1 from that webinar….

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Can we explore what the user, customer, and provider control and seek from the service agreement?

Jan van Bon | August 31, 2024 | service agreement, terminology

In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 6 from that webinar. “๐‚๐š๐ง ๐ฐ๐ž ๐ž๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ž ๐ฐ๐ก๐š๐ญ ๐ญ๐ก๐ž ๐ฎ๐ฌ๐ž๐ซ, ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ, ๐š๐ง๐…

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If everyone in an organization serves others to deliver value, does that make everyone a ‘service manager’?

Jan van Bon | August 30, 2024 | management, terminology

In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 7 from that webinar: “๐ˆ๐Ÿ ๐ž๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐ž ๐ข๐ง ๐š๐ง ๐จ๐ซ๐ ๐š๐ง๐ข๐ณ๐š๐ญ๐ข๐จ๐ง ๐ฌ๐ž๐ซ๐ฏ๐ž๐ฌ ๐จ๐ญ๐ก๐ž๐ซ…

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Is a ‘self service’ really creating value for the customer or only for the provider?

Jan van Bon | August 28, 2024 | service, terminology

In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 5 from that webinar. “๐ˆ๐ฌ ๐š “๐’๐ž๐ฅ๐Ÿ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž” ๐ซ๐ž๐š๐ฅ๐ฅ๐ฒ ๐œ๐ซ๐ž๐š๐ญ๐ข๐ง๐  ๐ฏ๐š๐ฅ๐ฎ๐ž ๐Ÿ…

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Anything qwrong with the ITIL4 definition of ‘service’?

Jan van Bon | August 27, 2024 | frameworks, service, terminology

In the second webinar of “The USM Revolution” series (https://lnkd.in/gfXbYCdU), we received more live questions than we could handle online. Let’s now answer Live Question 4 from that webinar. “๐€๐ง๐ฒ๐ญ๐ก๐ข๐ง๐  ๐ฐ๐ซ๐จ๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐ญ๐ก๐ž ๐ˆ๐“๐ˆ๐‹๐Ÿ’ ๐๐ž๐Ÿ๐ข๐ง๐ข๐ญ๐ข๐จ๐ง ๐จ๐Ÿ ‘๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž’?” T…

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Can you use FitSM process examples to clarify the USM consept of ‘service’?

Jan van Bon | August 25, 2024 | frameworks, service, terminology

In the second webinar of “๐“๐ก๐ž ๐”๐’๐Œ ๐‘๐ž๐ฏ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง” series (https://lnkd.in/gfXbYCdU) on the Unified Service Management method, we received more live questions than we could handle online. Live Question 3 from that webinar was: “๐‚๐š๐ง ๐ฒ๐จ๐ฎ ๐ฎ๐ฌ๐ž ๐…๐ข๐ญ๐’๐Œ ๐ฉ๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐ž๐ฑ๐š…

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With so many XAAS ‘offerings’ out there, am I right to assume that you would mostly consdider any of that a service as per your definition?

Jan van Bon | August 24, 2024 | service, terminology

In the second webinar of “๐“๐ก๐ž ๐”๐’๐Œ ๐‘๐ž๐ฏ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง” series (https://lnkd.in/gfXbYCdU) on the Unified Service Management method, we received more live questions than we could handle online. Live Question 2 from that webinar was: “๐–๐ข๐ญ๐ก ๐ฌ๐จ ๐ฆ๐š๐ง๐ฒ ๐—๐š๐š๐’ โ€œ๐จ๐Ÿ๐Ÿ๐ž๐ซ๐ข๐ง๐ ๐ฌโ€…

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