Can we explore what the user, customer, and provider control and seek from the service agreement?
In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 6 from that webinar. “๐๐๐ง ๐ฐ๐ ๐๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ ๐ฐ๐ก๐๐ญ ๐ญ๐ก๐ ๐ฎ๐ฌ๐๐ซ, ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ, ๐๐ง๐…
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