USM is deployed by organizations of all sizes, and in all kinds of industries, to get in control of their services in a quick and structured way. Organizations that have requested access to the USM resources for their organization are listed below - unless they didn't want that to be disclosed. This means that there are many more USM users than you find below.




  1. Abiant (NL) - IT department of an employment agency in the Northern Netherlands; applies USM since 2019
  2. AB Vakwerk (NL) - employment agency, using USM since 2021
  3. Acknowledge Benelux (NL) - IT service provider, applies USM since 2020
  4. AGAR Holding (NL) - internal IT coordination team, applies USM from 2020
  5. AKSI Automatisering (NL) -  MSP of approximately 15 staff, started with ISM in 2014 and continued with USM in 2018
  6. Amaris Zorggroep (NL) - IT organization in healthcare, approx. 20 staff, applies USM since 2017; first collaboration with Facility Management started immediately
  7. ANWB (NL) - Business Information management team of 20 people, using USM since 2021
  8. Arvesta (Belgium) - IT team in the agriculture sector in Belgium, about 50 staff in IT, starts in 2021 with the introduction of USM.
  9. ASSECO PST (Portugal) - IT team of 30, deploys USM in 2022
  10. Avics (NL) - IT service provider, applies USM since 2021 for the improvement of workflows in business information management services
  11. Basalt Revalidatie (NL) - applies USM since the beginning of 2019 for both IT and Facility Services
  12. BAT Niemeijer (NL) - IT department of approximately 50 staff, started in 2019 with the introduction of USM
  13. Baywa r.e. (Germany) - uses USM for it's IT since 2025
  14. Bol (NL) - uses USM since 2021 for setting up their new warehouses (Bol Mechanics)
  15. BSU (NL) - uses USM since 2024 for its ICT services
  16. Carante Group (NL) - IT organization of a cooperation of 13 independent health care organizations
  17. Carelliance (NL) - innovation company in health & research, applies USM for improving services in start-ups, since 2022
  18. CCIT EFT Europe (EUR) - applies USM since 2022 for the improvement of services and internal routines
  19. Caribglobal Data Services (CDS, Curaçao) - is using USM since 2026 to improve IT services
  20. Centomedia (Belgium) - managed service provider, applies USM since 2021 for improving it service delivery
  21. Centraal Orgaan opvang asielzoekers (COA) (NL) - applies USM sine early 2023 for the improvement of routines
  22. Certe (LabNoord) (NL) - IT department in healthcare, approx. 8 staff; used ISM in 2011 to gain control and demonstrably meet external requirements and applies USM since 2018
  23. City of Amsterdam (NL) - uses USM for a Shared Service Center for ICT and Facility Management
  24. City of Apeldoorn (NL) - uses USM in the ICT division
  25. City of Bergen op Zoom (NL) - uses USM since 2021 for Business Information Management
  26. City of Deventer (NL) - uses USM snce 2024 for a cooperation section of 4 municipalities
  27. City of Edam & Volendam (NL) - uses USM since 2021 for the improvement of information management
  28. City of Gouda (NL) - uses USM for IT and facilities
  29. City of Rotterdam (NL) - uses USM since 2024 for the improvement of IT routines
  30. City of Utrecht (NL) - uses USM for the construction of its new IT organization (Domstad-IT), from 2020
  31. City of Utrechtse Heuvelrug (NL) - uses USM for improving its services since 2021
  32. Continental (Portugal) - applies USM since 2021 for the improvement of internal IT services
  33. CVO Groeipunt  (Belgium) -  educational institute, using USM for its supporting service sections since 2023
  34. DAF (NL) - applies USM since 2021 for the improvement of internal IT services
  35. Datasur (Suriname) - a data center that uses USM for the organization of its working methods
  36. De Opbouw (NL) - health care organization that applies USM for internal services
  37. De Zorggroep (NL) - healthcare organization in North and Central Limburg, uses USM since 2019 for a shared service center and tool design
  38. DELA (Belgium) - insurance company, using USM for the improvement of the IT team
  39. Deltion College (NL) - uses USM since 2024 for merging 4 ICT departments and improving shared routines
  40. Detron (NL) - ICT consultancy organization, uses USM since 2021
  41. DICTU (NL) - IT department of 50 employees, started in 2019 with the application of the USM templates and the design of the tooling
  42. Dienst Dommelvallei (NL) - starts using USM in 2020
  43. DNA (Finland) - IT organization that is part of Telenor. Uses USM since 2022 as the strategic basis for IT service improvement.
  44. Driestar Wartburg College (NL) - uses USM in 2021 as a reference model for the merging of IT teams
  45. DUO (NL) - IT department of approximately 250 staff; government organization; has deployed ISM since 2010 to standardize the IT management process; applies USM in part of its organization since 2017
  46. Effecta (NL) - started with USM in 2019
  47. Energical (Algeria) - started with USM for the internal IT section in 2023
  48. Enovation (NL) - IT service provider, uses USM for IT management and medical technology since 2019
  49. Ergon Inc (USA) - uses USM since 2022 for improving internal routines in the IT section
  50. Erillisverkot Oy (FI) - uses USM since 2024 to improve their service management system
  51. EuroSort (NL) - uses USM since 2024 voor HR, IT, QHSE, CI and Facilities
  52. Eventful (Sweden) - educational service provider, uses USM since 2021 for improving its service delivery
  53. Gloplax Solutions (India) - managed service provider, using USM to set up a greenfield organization
  54. Gomocha (NL) - started with USM in 2019
  55. Government Datacenter North (ODC-Noord) (NL) - has been using USM since 2015
  56. GTS Online (NL) - started with USM in 2019
  57. Hanze University of Applied Science (NL)  - applies USM in ICT and Facility Management courses starting 2020
  58. Holland Colours (global) - applies USM since 2021 for its internal facility services
  59. Humanitas DMH (NL) - applies USM for IT technology and Functional management, since 2020
  60. i-Dienst (NL) - shared service center of municipalities, applies USM since 2023 for the IT section
  61. ICTivate (NL) - managed service provider; applies USM since 2019
  62. In2facts (Belgium) - software company, applies USM in 2020
  63. Informatics Services Corporation (Iran) - started using USM in 2023 for IT services
  64. InfoZorg (NL) - ICT service provider, applies USM in 2020
  65. Interconnect (NL) - data & cloud center, uses USM for improving its practices since 2022
  66. Jacops (Belgium) -  infrastructure technology company introducing USM since 2025 for the enterprise
  67. Joulz (NL) - IT department of around 20 staff, in the energy supply, applies USM in 2020 for IT management, Functional Management and Field Management
  68. KleurrijkWonen (NL) - IT organization of approximately 20 staff, started in 2017 with the application of USM and uses OTRS as a service management tool
  69. Koning Willem I College (NL) - applies USM in the preparation for the improvement of process-based work in 2023
  70. Kuijpers (NL) - applies USM since 2025 for improving the intenal IT services, in a team of 35 IT staff
  71. Lelie Zorggroep (NL) - mediumsized health care organization, using USM since 2026 for their Enterprise Service Management strategy
  72. Libranet (NL - health care organization of ca 1.000 employees, uses USM since 2024 for ICT and other facilitary domains
  73. Makso Assemblage (NL) - uses USM to rebuild the internal IT department
  74. Máxima Medisch Centrum (NL) - applies USM in 2019 for, among other things, the Medical Technology department; in total around 100 staff are involved
  75. Meat & More (Belgium) - uses USM since 2023 for the improvement of the IT department
  76. Metropolitan Police (UK) - applies USM since 2021
  77. Molgen (NL) - medical service provider, uses USM from 2021 for improving operations in medical technology services
  78. NS, afd. Klant Contact Team (NL) - will start with USM in 2019
  79. NTNT (formerly Groupe OPEN) (NL) - IT Managed Service provider with approximately 50 staff, started in 2017 with the introduction of the USM and uses Clientele as a service management tool
  80. Open Telos (Germany) - uses USM ince 2021 for improving their management system
  81. PCI-IT/ICT Spirit (NL) - starts in 2021 with the deployment of USM for IT management
  82. Public Education City of Groningen (NL) - applies USM in 2019 in its "Integrated Service Desk" project, for uniform processes and working methods for facility services
  83. PGB Pensioendiensten (NL) - pension fund services, starting with USM in 2019 for its IT
  84. Pieter van Foreest (NL) - elderly care, starting to apply USM for improving its IT services in 2021
  85. Politiezone Antwerpen (Belgium) - started with USM in 2018 for the Facility department
  86. Prodin Business Solutions (NL) - IT supplier with around 15 staff Service Support; applies USM since mid-2018
  87. RENDO (NL) - the last Dutch independent regional gas and electricity network manager applies USM to the IT department since 2018 (approx. 15 staff), and takes steps to ensure that the rest of the organization also works with USM
  88. Rotterdam University of Applied Science (NL) - applies USM in the IT higher education course since 2019
  89. Royal Visio (NL) - IT department of approximately 40 staff; healthcare institution; used ISM in 2010 for a merger, for standardization and efficiency improvement, used USM since 2016 for facility management
  90. Sabaas (NL) - managed service provider, uses USM for improving its services
  91. SaNS-EC - manages student administration systems, starts deploying USM in 2020
  92. Säästöpanki - Savings Bank (Finland) - applies USM since 2024 for the IT services organization
  93. Security Triggers (Striggers, United Arab Emirates) - applies USM since 2021 for improving the agreements with customers and setting up internal workflows
  94. SharingTO (NL) - ICT provider, applies USM to manage their service delivery since 2021
  95. Siza (NL) - health care organization, uses USM since 2020 for the IT department
  96. Solace Asia (Malaysia) - health care organization, uses USM since 2021 for her internal ICT team
  97. SolutionHealth (USA) - health care organization, uses USM since 2024 for her internal ICT team
  98. Spotify (US & Europe) - delves into USM methodology for its internal IT services in 2023
  99. Stipter (NL) - ICT service provider in health care and the social domain, uses USM since 2025
  100. Tangenborgh (NL) - health care organization, using USM since 2020 for IT, building management, logistics and fleet management
  101. TechiesTouch (Malaysia) - MSP and consulting firm, applies USM for an internal IT team since 2025
  102. TNO-GDN (NL) - IT department; applies USM since 2019 to improve routines
  103. Unica Group (NL) - uses USM since 2021 for improving its service organization
  104. Veiligheids- en gezondheidsregio Gelderland-Midden (VGGM) (NL) - uses USM since 2024 for setting up its services
  105. Veiligheidsregio Fryslân (NL) - uses USM since 2023 for the improvement of the IT team
  106. Veiligheidsregio IJsselland (NL) - uses USM since 2024 for the improvement of the IT team
  107. Veiligheidsregio Utrecht (NL) - uses USM since 2024 for the improvement of the IT team
  108. Van Hall Larenstein University of Applied Science - works with USM for its IT section, since 2025
  109. Van Staalduinen Automatisering (VSA) (NL) - IT Managed Service Provider of approximately 25 staff, applies USM for IT management since 2020
  110. Vertimart (NL) - has been using USM since 2018 as a framework to specify service provision and to establish SAs
  111. Vinci Energies (NL) - energy technology service provider, using USM for IT, since 2025
  112. Visma-Raet (NL) - using USM since 2023 for their internal IT section, functionality management
  113. Vivia (NL) - using USM in 2021 to improve IT management, functional management, security, human resources, and document management
  114. VZVZ (NL) - The Association of Healthcare Providers for Healthcare Communication (VZVZ) uses USM to manage Koppeltaal.
  115. Waternet (NL) - started with USM in 2019
  116. Vechtdal Wonen (NL) - housing corporation, using USM since 2024 for improving the services of the IT department
  117. Waterschap Vechtstromen (NL) -  water board, started in 2022 with the application of USM for the information management section
  118. Windesheim University of Applied Science (NL) - applies USM in the IT higher education course since 2017
  119. ZINNzorg (NL) - the IT department (approx. 15 staff) introduced USM in 2017 in collaboration with Facility Management
  120. Zorggroep Drenthe (NL) - IT department applies USM since the beginning of 2018
  121. Zuiderzeeland (NL) - water board, applies USM since 2023 for IT, facility, HR and Finance.

Because the use of USM is not registered, this list is not exhaustive. All service organizations can use USM in one of the three indicated ways.