Demystifying the term PROCESS: The process model
In this sixth post on the topic of “Demystifying the term process”, I’ll explain requirement 7 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Servic
Demystifying the term PROCESS: sub-processes
In this fifth post on the topic “Demystifying the term process”, I’ll explain requirement 6 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service M
Demystifying the term PROCESS: customer-relevant and unique purpose
In this fourth post on the topic “Demystifying the term process”, I’ll explain requirement 5 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service
Demystifying the term PROCESS: no practical conditions
In this third post on the topic “Demystifying the term process”, I’ll explain requirement 4 of the 10 requirements that something must meet, before we can use the term ‘process’ in a service management context, according to the Unified Service Manageme
Demystifying the term PROCESS: a verb that can be counted
In this second post on the topic “Demystifying the term process”, I’ll explain requirements 2 and 3 of the 10 requirements that something must meet, before we can use the term ‘process’, according to the Unified Service Management method: 1. A pro
Demystifying the term PROCESS: 10 requirements
The term ‘process’ is one of the most abused terms in the history of (IT) (service) management – along with the term ‘service’. In this newsletter, I’ll let you in on the new thinking on service management that will help you get in control of your serv
Architect, stick to your trade!
In practice, architects are often builders, developers. So then they are butchers who are testing their own meat. Why doesn’t an architect confine himself to his primary role: designing and managing a set of rules and guidelines that contribute to cons
PTO – the new pandemic
We all do it. You do it. Your neighbor does it. Your co-workers do it. Your family does it. Your consultants do it. You even learned it in school from your teacher. PTO – Polishing the Outside. We’ve been doing it for decades. All over the world. You c
Framework mapping – a toy for consultants
And here it comes again: a long discussion on LinkedIn on the mapping of practice-based frameworks. Meaningless. Waste of time. A toy for consultants. And never a conclusion. There’s no dispute on the value of those practice-based frameworks (in this c