Blogs

ICT regulators and controllers tend to follow a rule-based approach. Although – if asked – they soon enough admit that they actually don’t believe it is the right approach. They would love to see their target audience being so well organized that they

Should ITIL change its name from IT Infrastructure Library to IT Service Library? Or should the M for Management be added to it, to cover ITSML, IT Service Management Library? The statement that ITIL would only be about infrastructure management and us

A posting in one of the many ITIL groups at Linkedin said “Service Level Agreement vs. Business Level Agreement. There is an new trend where for definition of value and benefits of ICT for business is considered BLA instead of SLA. In other words measu

On a regular base, I run into people looking for “ITIL process templates”. In fact, if you Google for that, you can find an entire market for that product. I still am kind of surprised that this is even possible. Aren’t they all making a fundamental mi

A phenomenon I’m regularly running into is the SSC, the Shared Service Center. It is an initiative based on the desire to profit from the economy of scale, when two or more organizations are sharing some common, comparable services in a single organiza

This interview with John Stewart was held by Oleg Skrynnik and Stepan Hrulev, with Brian Johnson participating.  November 2013. PART I John Stewart  John Stewart studied at the University of Glasgow and at York University, where he became Ph.D. in quan

PART II of the interview on ITIL’s history, with John Stewart, and Brian Johnson participating. Click here for PART I. Oleg: We’ve heard from Jan van Bon and Brian Johnson a story of ITIL (or GITIMM) creation. Is it true that it was your and Peter Skin