Mathematics and IT Management, or “What are objectives of COBIT’s management processes?”
COBIT 5 clearly describes the COBIT process reference model as just “an example of a process model”. It then says that any local process model would do, if it only covers the basic governance and management objectives: “In theory, an enterprise can org
ITIL tools: the fig leaf of the manager
Service management tools are often used as a fig leaf to hide the incompetence of managers, “we need a better tool” is an easy found excuse. In practice, it’s often not the tool, but more to the way you use that tool. And that has everything to do with
ISO makes a mess of (IT) Service Management
If you want to comply with international guidelines for (IT) service management, should you apply ISO9001 to your service management domain, should you apply ISO20000 because it claims to do exactly that, or should you use the ISO/IEC TR 90006 guidelin
Is IT4IT the next threat to the IT Management market?
The Open Group has adopted a new product: the IT4IT reference framework. The market seems to be responding well to this new leaf at the IT management tree. As usual, consultants will be jumping the bandwagon to profit from from this great new opportuni
The wrong end of the stick: rules vs. principles
ICT regulators and controllers tend to follow a rule-based approach. Although – if asked – they soon enough admit that they actually don’t believe it is the right approach. They would love to see their target audience being so well organized that they
ITIL, or rather ITSL, or even ITSML?
Should ITIL change its name from IT Infrastructure Library to IT Service Library? Or should the M for Management be added to it, to cover ITSML, IT Service Management Library? The statement that ITIL would only be about infrastructure management and us
SLA or BLA? Or would you prefer ISA?
A posting in one of the many ITIL groups at Linkedin said “Service Level Agreement vs. Business Level Agreement. There is an new trend where for definition of value and benefits of ICT for business is considered BLA instead of SLA. In other words measu
ITIL process templates – a contradictio in terminis?
On a regular base, I run into people looking for “ITIL process templates”. In fact, if you Google for that, you can find an entire market for that product. I still am kind of surprised that this is even possible. Aren’t they all making a fundamental mi
SSC versus Multi-Disciplinary Service Units
A phenomenon I’m regularly running into is the SSC, the Shared Service Center. It is an initiative based on the desire to profit from the economy of scale, when two or more organizations are sharing some common, comparable services in a single organiza