USM and TOGAF are complementary
In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 6: “If USM is a method – as the USMwiki says – is it something like simplified TOGAF dedicated f
Configuration Management is not a customer-facing process
In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 5: ISO 27001:2022 Added Configuration Mgt as part of 93 controls. How does an organization add t
What is the most important consideration when implementing USM?
In the kick-off session of “The USM Revolution” webinar series (https://ow.ly/1Stl50SqH3b) on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 4: “What is the most import
What’s the difference between process and routines?
In the kick-off event of the APMG series on the USM Revolution, we got a question that we still needed to answer: What’s the difference between process and routines? The short answer is ‘A process is one of the three possible types of routines’. If you
Layered architecture models are outdated
Layered models are extremely popular in the world of architecture. This started with PRISM in 1986, and was followed up with Zachman (1987), and NIST (1989). In 1993, the Strategic Alignment Model (SAM) of Henderson & Venkatraman and the BDAT model
Three ways to deal with the concept of data i.r.t. service and management system
Last week, I got a call from a government architect who, in a discussion with colleagues, failed to answer the following question: “How does the concept of data relate to the concepts of service and management system?” My answer to this question was ea
Diagnosing and Treating ‘Islitis’ in Organizations: A New Approach
In the realm of organizational behavior, we’ve diagnosed a serious illness called ‘Islitis’. This illness involves the irresistible urge of teams to operate as isolated ‘islands’, rather than seeking enterprise-wide cooperation for the customer’s benef
USM News January 2024
USM Wiki is now Live! The core content of the USM service management architecture and the standard USM service management system is now available in a wiki format. Visit the USM Wiki to check it out! The new wiki is the new partner site of the USM Port
Value Streams SOS: a case of the Shiny Object Syndrome
The term ‘value stream’ is subject to a serious hype. As usual with a hype, providers jump the bandwagon when they see opportunities to get turnover in a new market – even if it is an existing market that is just relabeled. Customers are then simply m