Breaking Free from ITILโs Limitations and Costs
Embracing a Sustainable Service Management Approach For decades now, countless organizations have invested heavily in ITILโs practice-based approach to service management. While ITIL initially promised improved efficiency and structure, it has often le
Moving up the USM Value Maturity model
In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. One of these live questions in that webinar was: “๐๐ก๐๐ญ ๐๐ซ๐ ๐ฌ๐จ๐ฆ๐ ๐๐๐๐๐๐ญ๐ข๐ฏ๐ ๐ฌ๐ญ๐๐ฉ๐ฌ ๐ญ๐จ ๐ซ๐๐ข๐ฌ๐ ๐ญ๐ก๐ ๐ฆ๐๐ญ
Product, service, or goods?
In the second webinar of “The USM Revolution” series (https://www.youtube.com/watch?v=o_0LQe5w3BY) on the Unified Service Management method, we received more live questions than we could handle online. I’ll now answer Live Question 1 from that webinar.
Can we explore what the user, customer, and provider control and seek from the service agreement?
In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 6 from that webinar. “๐๐๐ง ๐ฐ๐ ๐๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ ๐ฐ๐ก๐๐ญ ๐ญ๐ก๐ ๐ฎ๐ฌ๐๐ซ, ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ, ๐๐ง๐
If everyone in an organization serves others to deliver value, does that make everyone a ‘service manager’?
In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 7 from that webinar: “๐๐ ๐๐ฏ๐๐ซ๐ฒ๐จ๐ง๐ ๐ข๐ง ๐๐ง ๐จ๐ซ๐ ๐๐ง๐ข๐ณ๐๐ญ๐ข๐จ๐ง ๐ฌ๐๐ซ๐ฏ๐๐ฌ ๐จ๐ญ๐ก๐๐ซ
Is a ‘self service’ really creating value for the customer or only for the provider?
In the second webinar of “The USM Revolution” series on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 5 from that webinar. “๐๐ฌ ๐ “๐๐๐ฅ๐ ๐๐๐ซ๐ฏ๐ข๐๐” ๐ซ๐๐๐ฅ๐ฅ๐ฒ ๐๐ซ๐๐๐ญ๐ข๐ง๐ ๐ฏ๐๐ฅ๐ฎ๐ ๐
Anything qwrong with the ITIL4 definition of ‘service’?
In the second webinar of “The USM Revolution” series (https://lnkd.in/gfXbYCdU), we received more live questions than we could handle online. Let’s now answer Live Question 4 from that webinar. “๐๐ง๐ฒ๐ญ๐ก๐ข๐ง๐ ๐ฐ๐ซ๐จ๐ง๐ ๐ฐ๐ข๐ญ๐ก ๐ญ๐ก๐ ๐๐๐๐๐ ๐๐๐๐ข๐ง๐ข๐ญ๐ข๐จ๐ง ๐จ๐ ‘๐ฌ๐๐ซ๐ฏ๐ข๐๐’?” T
Can you use FitSM process examples to clarify the USM consept of ‘service’?
In the second webinar of “๐๐ก๐ ๐๐๐ ๐๐๐ฏ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง” series (https://lnkd.in/gfXbYCdU) on the Unified Service Management method, we received more live questions than we could handle online. Live Question 3 from that webinar was: “๐๐๐ง ๐ฒ๐จ๐ฎ ๐ฎ๐ฌ๐ ๐ ๐ข๐ญ๐๐ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐ฑ๐
With so many XAAS ‘offerings’ out there, am I right to assume that you would mostly consdider any of that a service as per your definition?
In the second webinar of “๐๐ก๐ ๐๐๐ ๐๐๐ฏ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง” series (https://lnkd.in/gfXbYCdU) on the Unified Service Management method, we received more live questions than we could handle online. Live Question 2 from that webinar was: “๐๐ข๐ญ๐ก ๐ฌ๐จ ๐ฆ๐๐ง๐ฒ ๐๐๐๐ โ๐จ๐๐๐๐ซ๐ข๐ง๐ ๐ฌโ