USM onsite event Australia
In August, Jan de Vries, a USM professional, will be traveling through Australia. In the spirit of the SURVUZ Foundation, where knowledge sharing is core, Jan offers to deliver one or more onsite sessions about USM, for anyone interested in the latest
Demystifying the term VALUE STREAM
One of the hottest topics around: value streams. I’ll demonstrate that this – once again – is old wine in new bottles, and maybe we should treat it as a hoax. It’s a term frequently used by consultants to masquerade that they haven’t been able to solve
USM Newsletters
Until 2020, the USM Newsletter was only published in Dutch. You can find all editions here. Starting in 2021, the USM newsletter is published in English, as a LinkedIn Newsletter.
ISO says: technology is NOT a part of the management system
The Harmonized Structure of ISO contains the guidelines for all ISO writers, to be used in the development of Management System Standards. It is a courageous attempt to solve the horrifying inconsistencies between so many of the existing ISO standards.
‘UNTHINK’- or how to become a Service Management Architect and a USM Professional
Einstein once said: “You cannot solve problems with the same actions that caused it”. In other words: “if you do what you did, you get what you got”. This means that – if you want to solve the ever-growing complexity in service organizations, you’ll ha
USM versus ITIL, FitSM, Cobit? Key differences?
Many people running into USM for the first time ask this question. From 10.000 feet they think “This looks familiar – yet another framework….” But that’s an expensive mistake. USM is amethod, while the others are frameworks, based on best practices. An
HOW MANY STEERING WHEELS DOES YOUR CAR HAVE?
An efficient organization should have one non-redundant management system. Your management system is your steering wheel and an efficient organization needs to have only one steering wheel. For comparison, just consider a car, and imagine you have two
The concept of ‘priority’
In this post, we’ll discuss the long-disputed topic of prioritization. But first 6 short USM news items: We’ve already got USM resources in Dutch, English, Spanish, and Finnish, but now USM is going to be translated to German. We would like some specia
Demystifying the term ‘Maturity’ – The balance between customer and provider
n the previous six posts on the term ‘maturity’, we learned how an organization can determine its maturity in a meaningful way, based on their power to create value instead of the plain technical capability measures that used to be the base for this. N