The Netherlands are way ahead of other countries in terms of systematically and methodically improving service organizations - at least that's what I think.

I've decided to write a series of 10 blogs on this topic, not on my own website, but at LinkedIn.

In these blogs, I will describe:

  1. Introducing a Service Management Method
  2. The Origin of Service Management Methods
  3. Context and Mission of a Service Management Method
  4. Elements of a Service Management Method
  5. Deploying a Service Management Method
  6. Deliverables of a Service Management Method
  7. The SMM deployment: formal, light or DIY
  8. Practical goals of a Service Management Method
  9. The budget structure of a Service Management Method introduction
  10. Cost reduction and DIY projects with an SMM

Taken all together, these blogs should provide a manual for any organization outside of the Netherlands, to at least understand what has been going on here for the last 15 years. Any questions? Respond at the LinkedIn blogs or send a direct personal message through this website.