If your enterprise is using multiple practice frameworks, you are guaranteed to have a fragmented critical path. Not because the frameworks are bad — but because none of them define a universal operating architecture. Every practice assumes partial own…
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A post by our guest editor, John Worthington. In today’s USM Introduction Workshop we got a familiar question; ‘why isn’t tailoring ITIL-based processes (practices) the same as what USM is doing?’ Practice-based tailoring (like ITIL-inspired customizat…
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A post by our guest editor, John Worthington. After nearly fifty years in IT, I sometimes wonder if the weight I carry isn’t experience — it’s baggage. Decades of “process-first” initiatives, endless levels (L1–L5), flowcharts, and frameworks have shap…
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A post by our guest editor, John Worthington. Why a Unified Management System is What the Enterprise Really Needs Now A recent white paper by GPS17 Consulting presents one of the best-balanced comparisons I’ve seen between ITIL and the Unified Service…
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Embracing a Sustainable Service Management Approach For decades now, countless organizations have invested heavily in ITIL’s practice-based approach to service management. While ITIL initially promised improved efficiency and structure, it has often le…
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In the second webinar of “The USM Revolution” series (https://lnkd.in/gfXbYCdU), we received more live questions than we could handle online. Let’s now answer Live Question 4 from that webinar. “𝐀𝐧𝐲𝐭𝐡𝐢𝐧𝐠 𝐰𝐫𝐨𝐧𝐠 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐈𝐓𝐈𝐋𝟒 𝐝𝐞𝐟𝐢𝐧𝐢𝐭𝐢𝐨𝐧 𝐨𝐟 ‘𝐬𝐞𝐫𝐯𝐢𝐜𝐞’?” T…
Read more »In the second webinar of “𝐓𝐡𝐞 𝐔𝐒𝐌 𝐑𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧” series (https://lnkd.in/gfXbYCdU) on the Unified Service Management method, we received more live questions than we could handle online. Live Question 3 from that webinar was: “𝐂𝐚𝐧 𝐲𝐨𝐮 𝐮𝐬𝐞 𝐅𝐢𝐭𝐒𝐌 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐞𝐱𝐚…
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In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 6: “If USM is a method – as the USMwiki says – is it something like simplified TOGAF dedicated f…
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The Harmonized Structure of ISO contains the guidelines for all ISO writers, to be used in the development of Management System Standards. It is a courageous attempt to solve the horrifying inconsistencies between so many of the existing ISO standards….
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Many people running into USM for the first time ask this question. From 10.000 feet they think “This looks familiar – yet another framework….” But that’s an expensive mistake. USM is amethod, while the others are frameworks, based on best practices. An…
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