The Harmonized Structure of ISO contains the guidelines for all ISO writers, to be used in the development of Management System Standards. It is a courageous attempt to solve the horrifying inconsistencies between so many of the existing ISO standards….
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The old way of handling ISO standards is built on the idea that complying with requirements would deliver sustainable improvements. It does not. It only nails down the inefficiencies of your practices. Audits normally start at the side of the requireme…
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The Netherlands are way ahead of other countries in terms of systematically and methodically improving service organizations – at least that’s what I think. I’ve decided to write a series of 10 blogs on this topic, not on my own website, but at LinkedI…
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If you want to comply with international guidelines for (IT) service management, should you apply ISO9001 to your service management domain, should you apply ISO20000 because it claims to do exactly that, or should you use the ISO/IEC TR 90006 guidelin…
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