A post by our guest editor,ย John Worthington. In two recent USM Professional Masterclassesโeach filled with seasoned service management professionalsโone theme kept surfacing: โHow do we map our familiar practicesโlike ITILยฎ, PMBOKยฎ, or SIAMยฎโto the US…
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A post by our guest editor,ย John Worthington. Ok, the real reason for happiness today is itโs Friday! Todayโs OSC Meetup included a fantastic presentation by Sakari Kyrรถ from HappySignals. It made me think of how profiles have different contexts. Sakar…
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A post by our guest editor,ย John Worthington. Simplify Service Management and Accelerate Transformation In todayโs service landscape, complexity is everywhere. Volatility, tool sprawl, and disconnected practices are undermining enterprise resilience. A…
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A post by our guest editor,ย John Worthington. This post was triggered by another post which you can find here, and it reminded me of an old rant from 2007. The infamous CMDB (Configuration Management Data Base) — or as USM would call it, the Managed…
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A post by our guest editor,ย John Worthington. Understanding the history of service management can help us understand why misunderstandings persist. A unified approach is critically needed, since in todayโs world service management is everyone’s busines…
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If any of these posts rings a bell, and you’ve missed them when they were originally posted, hit the link and add your comment. 1. USM Thought Of The Day [49]: “Using ๐ญ๐ก๐ ๐ญ๐ซ๐๐๐ข๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐๐๐ ๐ฌ๐ญ๐๐๐ค is a symptom of the ๐จ๐ฎ๐ญ๐๐๐ญ๐๐ ๐ญ๐ก๐ข๐ง๐ค๐ข๐ง๐ of the previous cent…
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๐ The Next Step in Unlocking the Potential of USM is Here: USM E-Learning for Enterprise Service Management! ๐ Learn about the New Thinking of Enterprise Service Management with the new self-paced E-learning Course of USM – Unified Service Management….
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If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comments. USM Thought Of The Day [37]: “๐๐ ๐๐๐ซ๐๐๐ฎ๐ฅ ๐ฐ๐ก๐๐ง ๐ฒ๐จ๐ฎ ๐ฎ๐ฌ๐ ๐ญ๐ก๐ ๐ญ๐๐ซ๐ฆ ‘๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ’: the risk that you are misunderstood is huge… Actually, you…
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If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [25]: People often ask for cases that demonstrate the improvements an organization can achieve with the USM Meth…
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If any of these comments rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [13]: A service department is not a maintenance department: ๐๐ฅ๐ฅ ๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ๐ฌ ๐๐ซ๐ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ๐ฌ ๐๐๐๐๐ฎ๐ฌ๐ ๐ฒ…
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