A post by our guest editor, John Worthington. In today’s USM Introduction Workshop we got a familiar question; ‘why isn’t tailoring ITIL-based processes (practices) the same as what USM is doing?’ Practice-based tailoring (like ITIL-inspired customizat…
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A post by our guest editor, John Worthington. USM’s Customer-Provider Interaction Model is an ideal link that can help manage experience across complex service supply chains and networks. Here’s why. Back in the 1980’s we were hell-bent on process. Thi…
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A post by our guest editor, John Worthington. After nearly fifty years in IT, I sometimes wonder if the weight I carry isn’t experience — it’s baggage. Decades of “process-first” initiatives, endless levels (L1–L5), flowcharts, and frameworks have shap…
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A post by our guest editor, John Worthington. In two recent USM Professional Masterclasses—each filled with seasoned service management professionals—one theme kept surfacing: “How do we map our familiar practices—like ITIL®, PMBOK®, or SIAM®—to the US…
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A post by our guest editor, John Worthington. Ok, the real reason for happiness today is it’s Friday! Today’s OSC Meetup included a fantastic presentation by Sakari Kyrö from HappySignals. It made me think of how profiles have different contexts. Sakar…
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A post by our guest editor, John Worthington. Simplify Service Management and Accelerate Transformation In today’s service landscape, complexity is everywhere. Volatility, tool sprawl, and disconnected practices are undermining enterprise resilience. A…
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A post by our guest editor, John Worthington. This post was triggered by another post which you can find here, and it reminded me of an old rant from 2007. The infamous CMDB (Configuration Management Data Base) — or as USM would call it, the Managed…
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A post by our guest editor, John Worthington. Understanding the history of service management can help us understand why misunderstandings persist. A unified approach is critically needed, since in today’s world service management is everyone’s busines…
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If any of these posts rings a bell, and you’ve missed them when they were originally posted, hit the link and add your comment. 1. USM Thought Of The Day [49]: “Using 𝐭𝐡𝐞 𝐭𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐁𝐃𝐀𝐓 𝐬𝐭𝐚𝐜𝐤 is a symptom of the 𝐨𝐮𝐭𝐝𝐚𝐭𝐞𝐝 𝐭𝐡𝐢𝐧𝐤𝐢𝐧𝐠 of the previous cent…
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🌟 The Next Step in Unlocking the Potential of USM is Here: USM E-Learning for Enterprise Service Management! 🌟 Learn about the New Thinking of Enterprise Service Management with the new self-paced E-learning Course of USM – Unified Service Management….
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