A post by our guest editor, John Worthington. Simplify Service Management and Accelerate Transformation In today’s service landscape, complexity is everywhere. Volatility, tool sprawl, and disconnected practices are undermining enterprise resilience. A…
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A post by our guest editor, John Worthington. This post was triggered by another post which you can find here, and it reminded me of an old rant from 2007. The infamous CMDB (Configuration Management Data Base) — or as USM would call it, the Managed…
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A post by our guest editor, John Worthington. Understanding the history of service management can help us understand why misunderstandings persist. A unified approach is critically needed, since in today’s world service management is everyone’s busines…
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If any of these posts rings a bell, and you’ve missed them when they were originally posted, hit the link and add your comment. 1. USM Thought Of The Day [49]: “Using 𝐭𝐡𝐞 𝐭𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐁𝐃𝐀𝐓 𝐬𝐭𝐚𝐜𝐤 is a symptom of the 𝐨𝐮𝐭𝐝𝐚𝐭𝐞𝐝 𝐭𝐡𝐢𝐧𝐤𝐢𝐧𝐠 of the previous cent…
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🌟 The Next Step in Unlocking the Potential of USM is Here: USM E-Learning for Enterprise Service Management! 🌟 Learn about the New Thinking of Enterprise Service Management with the new self-paced E-learning Course of USM – Unified Service Management….
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If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comments. USM Thought Of The Day [37]: “𝐁𝐞 𝐜𝐚𝐫𝐞𝐟𝐮𝐥 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮 𝐮𝐬𝐞 𝐭𝐡𝐞 𝐭𝐞𝐫𝐦 ‘𝐩𝐫𝐨𝐝𝐮𝐜𝐭’: the risk that you are misunderstood is huge… Actually, you…
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If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [25]: People often ask for cases that demonstrate the improvements an organization can achieve with the USM Meth…
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If any of these comments rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [13]: A service department is not a maintenance department: 𝐚𝐥𝐥 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬 𝐚𝐫𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐲…
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As most of the first ‘USM thoughts of the day’ have been posted during the end-of-the-year holiday season, this newsletter will republish the first dozen. Click the link in the list to comment, or read the posts here. 1. USM before ITIL 2. The link and…
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Embracing a Sustainable Service Management Approach For decades now, countless organizations have invested heavily in ITIL’s practice-based approach to service management. While ITIL initially promised improved efficiency and structure, it has often le…
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