The unified management system
for all service providers

USM online book (browser edition)

The online edition of the USM book is a web-book (html). It describes in detail the principles, structure, and application of the Unified Service Management method, in 105 web pages with 100+ illustrations and in the additional guidance of the USM Reader Library. To apply USM, you study the USM book resources and then apply them in your own organization. Rest assured – you can really do this yourself. A sustainable service organization is simpler than you may think. The online USM book is a practical resource but it is also designed as the basis for a college textbook aimed at ICT, Facility Management, and Business Administration. Students of universities and business schools, who use USM in their curriculum, have access to additional USM resources via an online USM learning environment. The USM book is a living resource: once you have access, you’ll get a continuous stream of add-ons, new templates, cases, and elaborations on relevant topics. Check the preview of the USM book in this Lightbox.

The online edition of the USM book is a web-book (html). It describes in detail the principles, structure, and application of the Unified Service Management method, in 105 web pages with 100+ illustrations and in the additional guidance of the USM Reader Library. To apply USM, you study the USM book resources and then apply them in your own organization. Rest assured – you can really do this yourself. A sustainable service organization is simpler than you may think.

The online USM book is a practical resource but it is also designed as the basis for a college textbook aimed at ICT, Facility Management, and Business Administration. Students of universities and business schools, who use USM in their curriculum, have access to additional USM resources via an online USM learning environment.

The USM book is a living resource: once you have access, you’ll get a continuous stream of add-ons, new templates, cases, and elaborations on relevant topics. Check the preview of the USM book in this Lightbox.

Price:

€45.00 VAT included

Categorie: Books

USM provides your service organization with a management system that enables you to set up and improve your organization and your routines, and to take a big step towards order and structure, satisfied customers, and service and customer excellence.

USM is based on simple but solid service management architecture. With no more than 5 processes and 8 workflows, every service organization can structurally improve its routines and services, and get in control of the integrated service delivery in and of the organization, in an Enterprise Service Management approach. Just imagine what that will mean for your staff, your tooling, and your budget...

Whether you work in a secondary domain (facilities like ICT, building management, HRM, security, etc.) or in a primary domain (municipality, telco, hospital, etc.), USM allows you to easily and quickly improve your performance, make your tools more effective, set up or improve your Shared Service Center, get certified against an ISO standard, or achieve any other local improvement goal.

If you need more input, you can choose a two-day USM Foundation training or a three-day USM Professional, and then start your improvement project or guide others in their projects. And if you need help from professionals, you can always turn to certified USM coaches.

USM embodies a revolutionary reduction of complexity in the structure and routines of your service organization, achieving a lean design of your service delivery. This approach is reflected in a simpler design of the tools you use to support your service delivery, which will save you a lot of energy and cost.

USM is owned and governed by the SURVUZ Foundation.

Access to the USM Repository includes access to the USM Reader Library.

Order your access with the button [Add to cart]. You will then get access to the USM Repository and to the additional resources of the USM Reader Library: a growing set of guides on USM topics that are added to the book as a result of practical experience with the USM method.

The USM Repository is a living resource.

 

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