Unified Service Management: the USM method

The web-book “The USM Method” describes in detail the principles, structure, and application of the USM method, in 105 web pages and 100+ illustrations. To apply USM, you read the USM web-book and then apply it in your own organization. Rest assured – you can really do this yourself. A sustainable service organization is simpler than you may think. If you need more input, you can choose a two-day USM Foundation course or an online USM Boostcamp, and then start your improvement project. And if you need help from experts, you can always turn to certified USM coaches. The USM web-book is a practical book but is also designed as a college textbook for ICT, Facility Management, and Business Administration. Students of universities and business schools, who use USM in their curriculum, have access to additional USM resources via a digital learning environment. The web-book is available as an online web-book, in the USM shop. It is a living document: once you have access, you’ll get a continuous stream of add-ons, new templates, cases, and elaborations on relevant topics, in the USM Reader Library that comes with the web-book. Check the preview of the web-book in this Lightbox.

The web-book “The USM Method” describes in detail the principles, structure, and application of the USM method, in 105 web pages and 100+ illustrations. To apply USM, you read the USM web-book and then apply it in your own organization. Rest assured – you can really do this yourself. A sustainable service organization is simpler than you may think.

If you need more input, you can choose a two-day USM Foundation course or an online USM Boostcamp, and then start your improvement project. And if you need help from experts, you can always turn to certified USM coaches.

The USM web-book is a practical book but is also designed as a college textbook for ICT, Facility Management, and Business Administration. Students of universities and business schools, who use USM in their curriculum, have access to additional USM resources via a digital learning environment.

The web-book is available as an online web-book, in the USM shop. It is a living document: once you have access, you’ll get a continuous stream of add-ons, new templates, cases, and elaborations on relevant topics, in the USM Reader Library that comes with the web-book. Check the preview of the web-book in this Lightbox.

Price:

39.95 VAT included

Categorie: Books

 

If you buy the USM web-book, you'll automatically have free access to the additional USM Reader Library.

USM provides your service organization with a management system that enables you to set up and improve your organization and your routines, and to take a big step towards order and structure, satisfied customers, and service and customer excellence.

USM is based on simple but solid service management architecture. With no more than 5 processes and 8 workflows, every service organization can structurally improve its routines and services, and get in control of the integrated service delivery in and of the organization, in an Enterprise Service Management approach. Just imagine what that will mean for your staff, your tooling, and your budget...

Whether you work in a secondary domain (facilities like ICT, building management, HRM, security, etc.) or in a primary domain (municipality, telco, hospital, etc.), USM allows you to easily and quickly improve your performance, make your tools more effective, set up or improve your Shared Service Center, get certified against an ISO standard, or achieve any other local improvement goal.

USM embodies a revolutionary reduction of complexity in the structure and routines of your service organization, achieving a lean design of your service delivery. This approach is reflected in a simpler design of the tools you use to support your service delivery, which will save you a lot of energy and cost.

USM is owned and managed by the SURVUZ Foundation. For a printed Dutch version of the web-book, click here.

 

Access to the web-book is €39,95.

Access to the accompanying USM Reader Library is automatically included.

 

 

 

Order your access with the button [Add to cart].

You will then get access to the web-book, but also to the additional resources of the USM Reader Library: a growing set of guides on USM topics that are added to the book as a result of practical experience with the USM method.

The USM web-book is a living document.

 

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