ESM – the tool provider’s new cash cow
Software suppliers are discovering a new dairy cow hand-over-hand: labeling their tool as an ESM tool, and new sales are on the horizon. Don’t fall for it… especially if you have not set up a service management architecture and an associated service ma
The CIO Office and the PMO are dead… long live the SMO!
A Project Management Office (PMO) is a well-known organizational structure for managing projects. In recent years, Service Management Offices (SMOs) have also been emerging. What is the difference? What is similar? Can the one coexist with the other? A
A free agile/DevOps lesson from LinkedIn
LinkedIn has released the latest ‘improvement’ for her group functionality. “We cannot wait to demonstrate the new version of our groups!”, they said… “We want to improve the interaction between group members”, they said… “You will now receive noti
On ITIL, VeriSM, IT4IT, ITCMF, practices and principles…
Although the interest in ITIL is declining on a global scale, AXELOS (the owner of ITIL) is still acting as before: a new version of ITIL will be launched in Q1 2019 and this new version is ready to support you in coping with the “Fourth Industrial rev
Who will beat ITIL?
When I was asked to write a column on ITIL’s life story in honor of , I didn’t have to think long. ITIL is simply too important to let this pass. And as millions have read the books I wrote on ITIL, it was also something I couldn’t refuse. But what mes
ITSMF-NL R.I.P.
When I got together with a few other enthusiastic guys, back in 1993, I did not expect that ITIMF-NL (as it was named in the early days) was going to be as successful as it has been for many years. I also did not expect it would be one of the fi
[8] Practical goals of a Service Management Method
The Dutch Experience – part 8 in the series on SMMs – read part 1, part 2, part 3, part 4, part 5, part 6, and part 7 SMMs can be used for various goals, including: improving the organizational capability to deliver services improving the quality of d
[7] The SMM deployment: formal, light, or DIY
The Dutch Experience – part 7 in the series on SMMs – read part 1, part 2, part 3, part 4, part 5, and part 6 – An SMM is a method, and subject matter experts (organizational change agents) can be trained to apply the method. A framework, a set of opti
Who will beat ITIL? On GITIMM and evolution…
In 2016 I was asked to write a column about ITIL’s life story, in honor of Happy ITIL Day 2016. I didn’t have to think long about the answer. ITIL is just too important to pass. And since millions of people have read the books I wrote about ITIL, I sim