Floating Analysis and the Process River
A post by our guest editor, John Worthington. I’ve ranted about the process river before; this one’s about “floating analysis”, which refers to the complex task of dissecting and understanding processes that lack well-defined boundaries. In my initial
What happened to Kaizen and Service Management?
A post by our guest editor, John Worthington. It’s clear that the ITIL crowd has not been eating their own dog food, and Kaizen’s a good example. While I’m not suggesting we throw out decades of proven good practice, with service management now everyon
Another dozen USM Thoughts-of-the-Day [5]
If any of these posts rings a bell, and you’ve missed them when they were originally posted, hit the link and add your comment. 1. USM Thought Of The Day [49]: “Using 𝐭𝐡𝐞 𝐭𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐁𝐃𝐀𝐓 𝐬𝐭𝐚𝐜𝐤 is a symptom of the 𝐨𝐮𝐭𝐝𝐚𝐭𝐞𝐝 𝐭𝐡𝐢𝐧𝐤𝐢𝐧𝐠 of the previous cent
USM Method and Nested PDCA for Continual Improvement
Is your organization still struggling to become a proactive organization? Many well-known frameworks, such as ITIL and COBIT, talk about continuous improvement, but the Unified Service Management (USM) method puts this into practice. USM fully integrat
USM E-learning is now available
🌟 The Next Step in Unlocking the Potential of USM is Here: USM E-Learning for Enterprise Service Management! 🌟 Learn about the New Thinking of Enterprise Service Management with the new self-paced E-learning Course of USM – Unified Service Management.
Another dozen USM Thoughts-Of-The-Day [4]
If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comments. USM Thought Of The Day [37]: “𝐁𝐞 𝐜𝐚𝐫𝐞𝐟𝐮𝐥 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮 𝐮𝐬𝐞 𝐭𝐡𝐞 𝐭𝐞𝐫𝐦 ‘𝐩𝐫𝐨𝐝𝐮𝐜𝐭’: the risk that you are misunderstood is huge… Actually, you
Another dozen USM Thoughts-Of-The-Day [3]
If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [25]: People often ask for cases that demonstrate the improvements an organization can achieve with the USM Meth
Another dozen USM Thoughts Of The Day
If any of these comments rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [13]: A service department is not a maintenance department: 𝐚𝐥𝐥 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬 𝐚𝐫𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐲
USM Thoughts of the Day
As most of the first ‘USM thoughts of the day’ have been posted during the end-of-the-year holiday season, this newsletter will republish the first dozen. Click the link in the list to comment, or read the posts here. 1. USM before ITIL 2. The link and