As a seasoned professional with 30 years in Service Management, my expertise encompasses comprehensive project, program, portfolio, and strategy management. My approach aligns with USM's focus on sustainable service management strategies, evidenced by my track record in fostering organizational improvement and self-management capabilities within diverse service domains. My experience in business and individual coaching further complements USM's principles, underscoring my ability to facilitate internal staff control and deployment in service organizations.
I became a USM coach because I was deeply impressed by the elegant simplicity and holistic effectiveness of the USM method. It's streamlined approach to service management aligns seamlessly with my passion for systems thinking, where every part contributes to a greater whole. This philosophy resonates with my belief in efficient, clear, and sustainable strategies. USM's focus on enhancing self-management capabilities and fostering continuous organizational improvement mirrors my professional ethos. With USM, I found a method that simplifies complex service management challenges and empowers teams and organizations to achieve excellence through a structured, system-oriented process.
I am adept in providing comprehensive USM-based training, coaching, and consulting services. My expertise in training encompasses delivering insightful and practical knowledge in service management, tailored to various organizational needs. As a coach, I specialize in empowering individuals and teams to harness USM methodologies for optimal service delivery and management. In consulting, I offer strategic advice and solutions, leveraging my extensive experience to help organizations streamline their service management processes and achieve sustainable growth. My approach always aligns with USM's principles of simplicity, effectiveness, and continuous improvement.