Het universele managementsysteem
voor alle dienstverleners
voor alle dienstverleners
I have been working with Service Management since 2005 with a focus on service clarification, process definition/adoption, training and tool implementation.
My experience have mostly been in the Nordics and Australia where I have worked with many types of projects and companies.
Since 2020 I have focused on the service management domain to help clients simplify and adopt an excellent employee experience.
I became USM coach because I wanted a structured and simple method to guide clients in how to become excellent service providers.
With many sources of inspiration within Service Management, there is an increasing need for structured and practical guidance.
Based on simple service clarification, efficient processes/workflows, governance, and tool support, USM can lead organizations towards service control and simplification instead of high cost and complex service management.
I'm available to guide and coach clients in how to define and structure services, processes and organizational adoption of USM.
I'm available to provide USM training.