The SURVUZ Foundation is working with its Product Partners to further optimize the most common management tools and other open or partner-specific USM products.
We distinguish the following product types:
- Tools for coaching the deployment of USM: these coaching products are only available through certified USM Coaches.
- Tools that support the coordination of workflows and the administration of infrastructure: service delivery coordination tools (SDC tools), including the tools for a MIR (aka 'CMDB') and the BPM tools that cover parts of that functionality. Service delivery coordination tools are also known as 'helpdesk tools', 'service management tools', 'ticketing tools' , etc. Such tools often also contain functionalities aimed at automating the execution of actions in specific support domains (human resources, building management, finance, etc.), thus moving more into the realm of an FMIS. The FMIS automation tasks are beyond the scope of SDC tooling. The audit of SDC tools is conducted by certified tool auditors, based on a requirements document that is managed by the SURVUZ Foundation. In the functional specifications for service delivery coordination tools, the must-have features and the nice-to-have features are laid down. Request an audit here.
- Tools that support the learning of USM: training tools
All certified products are listed in the USM Product Register.
