SURVUZ Foundation is working with its Product Partners to further optimize the most common management tools in order to better support the management system and the workflows of the service organization. The tools that fully pass the USM audit are listed on the USM website.

The audit is conducted by USM-certified product auditors, based on a requirements document that is managed by SURVUZ. In these functional specifications for service management tools, 221 must-have features are laid down and 31 nice-to-have features.

Clientele ITSM

The first service management tool that passed the USM audit is Clientele from Mproof.

Clientele passed the audit cum laude: 221 points were scored on 221 requirements, the full 100%. This means that the Clientele tool is demonstrably fully capable of supporting all USM workflow management functions.

With Clientele, Mproof focuses on a position as a generic workflow management system for IT Service Management.


The second service management tool that passed the USM audit is OTRS4USM, a product of OTRS4USM BV.

OTRS4USM also passed the audit cum laude, and thus provides full support for all requirements that USM sets for a mature state-of-the-art workflow management system.

With OTRS4USM, OTRS4USM BV focuses entirely on organizations that use the USM method for their service management system. The OTRS4USM tool is therefore set up to comply with USM off-the-shelf.


The first BPM tool to pass the USM audit is ProJuze, a PRO468 product.

PRO468 has built ProJuze on MediaWiki. The tool can be used for the traditional BPM function that defines the organization, the working methods (at the level of process, procedure and work instruction), and the relationships between them (the RACI). A BPM tool also provides important document management functionality.

Request an audit

If you would like to request an audit for your own product, please click on the button below for an application form.




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