Der nächste Community Day des itSMF Deutschland e.V. am 23. Februar 2022 ab 15:00 Uhr beschäftigt sich mit dem Thema „Enterprise Service Management“.

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Jan van Bon

SLOT 2 (16:00-17:00 Uhr)

How to use ITIL practices in a simple ESM strategy with the Unified Service Management method

In more than 3 decades, ITIL practices have helped manage the ever-growing challenges in IT Service Management, but these challenges now extend far beyond IT: enterprise-wide. This requires „new thinking“, in a sustainable approach to Enterprise Service Management – without abandoning the achievements of the past. As Einstein explained, a new approach cannot be based on the things we did in the past: „If you do what you did – you get what you got.“

EXKLUSIV! Alle Teilnehmer dieses SLOTs erhalten ein kostenloses Exemplar des E-Books „How to make success of ITIL 4 with USM“