If you don’t own your enterprise’s critical path, someone else does. And that should concern every service leader.
Every service has a critical path — the small set of end-to-end actions that must work for customers to receive value. Not activities. Not teams. Not tools.
Australia: 15 January - 5 am (Canberra, Melbourne, Sydney)
North America: 14 January - 12 pm Central Time (US/Canada)
Europe: 14 January - 7 pm CET