Deploying USM with a USM Coach

To deploy USM, a registered user organization can use all the tools available in the USM user environment.

If these tools are not enough, for example because you do not have enough employees to manage the deployment, you can make use of external resources in the form of certified USM coaches. These coaches are listed in the Register of USM Coaches.

To be sure you use products that are compatible with the USM method, you can select certified products that make your USM journey more successful. These products are listed in the USM Product Register.

The USM coaches are all trained and assessed in a USM Professional track, and they meet on a regular base to discuss the latest developments around USM and new knowledge products. In addition, the USM coaches have access to a comprehensive USM toolkit that includes numerous additional resources developed by these USM coaches. Those tools allow the USM coach to guide the deployment of USM in a more effective way.

Examples of the tools in the USM toolkit:

a comprehensive USM roadmap for a project-based implementation of USM: a plan of action, a concrete implementation plan, and a roadmap, with all associated documents
USM scans, including:
- USM Survey
- USM Quick Scan
- USM Assessment
- USM Self-assessment
A development and production environment for standardized routines. This environment takes the form of a BPM tool for the development of standardized routines using USM workflow templates, and for the normalization of existing routines according to those templates. In this USM BPM tool, the organization can include its job classification design with all profiles, and link all tasks in the newly described routines to tasks in existing routines - thus realizing the organization's RACI table. The resulting routines can be exported in various formats so that they can be read back into local BPM tools, or even in a local service delivery coordination tool.

All coaches can be found in the Register, where they can be contacted directly.

“We cannot solve our problems with the same thinking we used when we created them.”
Albert Einstein

“The righter we do the wrong thing, the wronger we become.“
Russell Ackoff

“Mimicking the herd invites regression to the mean.”
Charlie Munger

“All truth passes through three stages.
First, it is ridiculed.
Second, it is violently opposed.
Third, it is accepted as being self-evident.“
Arthur Schopenhauer

“Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.“
Steve Jobs

“At the end of the day, all organizations are service providers, regardless of what they produce.”
Christian Grönroos

“If I have seen further it is by standing on the shoulders of Giants.“
Isaac Newton (1675)

“In the land of the blind, one-eye is king.“
Anon

“…in a turbulent world, there’s another set of cognitive skills that might matter more: the ability to rethink and unlearn.“
Adam Grant, in [Think Again]

“Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.”
Steve Jobs

Deploying USM with a USM Coach

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