CINTELLIMIND, located in Singapore, will coach and guide organizations in APAC and EMEA in their awareness and understanding of USM and help them deploying USM, all with a tiered offering:

• IGNITE (USM Essentials) is the entry point, building the foundational knowledge for organizations new to USM. It will provide clarity about your current service management practices and outlines initial pain points to overcome. Together, we will be able to identify quick wins and strategic opportunities for transformation.
• With ASCEND (USM Pilot), the USM method will be applied in a selected area of your organization. It will provide organizations with a clear view on the outcome and positive impact USM will have.

Why has CINTELLIMIND become a USM Partner? Donabet Donikian:

"You always get what you got if you keep doing what you did".

That’s also true for Service Management. In today’s world, every organization is a service organization. The concept of "servitizing" is truly present everywhere, extending across virtually all organizations and teams; from IT and HR to facility management, to healthcare and even to government and public services.

However, complexity and silos, disjointed efforts, internal battles across functions; all hindering the delivery of services efficiently and sustainably. And make no mistake, AI alone won’t change that. It’s time to RETHINK, UNLEARN and RELEARN; a shift in how we view, approach, and apply service management.

My foundational belief is "Collaborative Intelligence." We must bridge the gap between human and technological capability, fostering a connected ecosystem where collaboration flourishes across People, Processes, Technology, and Culture. To me this isn't just a philosophy; it's how we are able to dismantle traditional barriers by diligently "connecting the dots" within an organization.

Together, USM and CINTELLIMIND connect the dots between strategy, people, process, technology, creating an environment where collaborative intelligence and a service management system become the cornerstones of service excellence.

By integrating USM’s method with CINTELLIMIND’s collaboration focused advisory services, organizations are supported through every step of their transformation journey. This combined strategy helps key stakeholders move away from decades old practices and embrace a dynamic, agile culture where simplicity and collaboration are paramount.