Integration of USM in the processes of public administration and several multinational corporations.
See also my website.
I want to enable my customers to quickly bring their service management processes to a high level of maturity. This was not possible with the usual best-practice frameworks until USM emerged. Each project took several years.
But no company has 5 years to build up its service management - it should already be there. USM is the only available management system for enterprise service management, regardless of whether you start in IT or in a business unit. It can be explained in a few hours and implemented in a few weeks.
That convinced me 100% to include it in my portfolio.
Consulting for strategic service management, management consulting, executive coaching, support for organizational change management, support for project managers, agile coaching. Elaboration of the big picture, development of roadmaps and projects, definition of the service management architecture, development of processes and workflows, service portfolio management using international standards, top-down service inventory, elaboration of the necessary concepts, solution design and implementation in tools.