Contact details

Phone: +1 201-826-1374

Role: USM Coach

Available through:  USM Deployment Partner MyServiceMonitor, LLC. I live in New Jersey, USA.

Relevant experience: I have had a 40-year IT career with more than two decades dedicated to service management and unified performance monitoring of end-to-end digital services. I am an ITIL Expert (v3), an XLA Master as well as a Certified USM Coach.

Motivation: My goal is to help customers with the endless, uphill roll that is continual improvement.

Available for the following USM assignments:

  • Service management improvements through the application of the Unified Service Management Method
  • Development of unified performance monitoring road maps
  • Advisory services around transformative change programs leveraging conscious change leadership