Role: USM Coach
Available through: USM Deployment Partner MyServiceMonitor, LLC. I live in New Jersey, USA.
Relevant experience: I have had a 40-year IT career with more than two decades dedicated to service management and unified performance monitoring of end-to-end digital services. I am an ITIL Expert (v3), an XLA Master as well as a Certified USM Coach.
Motivation: My goal is to help customers with the endless, uphill roll that is continual improvement.
Available for the following USM assignments:
- Service management improvements through the application of the Unified Service Management Method
- Development of unified performance monitoring road maps
- Advisory services around transformative change programs leveraging conscious change leadership