I have had a 40-year IT career with more than two decades dedicated to service management and unified performance monitoring of end-to-end digital services. I am an ITIL Expert (v3), an XLA Master as well as a Certified USM Coach.
My goal is to help customers with the endless, uphill roll that is continual improvement.
Service management improvements through the application of the Unified Service Management Method
Development of unified performance monitoring road maps
Advisory services around transformative change programs leveraging conscious change leadership