USM Professionals

• The USM Professionals Register
• USM Professional Profiles
• USM Professional Types
• USM Professional Certificate
• Register Here

The USM Professionals register

All USM Professionals are registered in the USM Professional Register. They get a set of tools and templates for their support of USM, including the USM Deployment Toolkit. The SURVUZ Foundation provides that toolkit for free, on the condition that these experts have demonstrated their capability to use these tools and explain USM to others. Because USM is new thinking, they'll have to prove that they can convince others - who have learned to think about service management the traditional way.

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USM Professional Profiles

USM Professionals can have one or more of the following profiles:

• USM coaches receive a comprehensive toolkit of roadmaps, templates, and tools, to support user organizations that want to apply USM. Internal USM coaches only use these in the organization (the USM Associate) where they are permanently employed. External USM coaches are deployed exclusively through accredited USM Deployment partners.
• USM trainers deliver the USM training products to users. They are deployed exclusively through accredited USM Training partners. Certified trainers receive the USM training materials, slide decks, exercises, and online tools for free.
• USM product experts assist internal product administrators with the configuration and use of USM products. These professionals also need to be certified by the product owner.
• USM tool auditors can deliver an audit of a tool against the USM tool requirements.

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USM Professional Types

Each USM professional works exclusively through a USM partnership according to one of these three options:

• TYPE 1 - You are an employee of an existing USM Partner, or you are registered as an associate of a USM Partner. All your USM work is conducted through this Partner's company. Your association cost is covered by their annual Partner fee.
• TYPE 2 - You're an employee of a registered USM User Organization that has signed a USM Associate IP agreement or will do so before you start the final step of the Professional track. You only apply USM resources within this registered USM User Organization. Your association cost is covered by your employer's annual contribution.
• TYPE 3 - You're a self-employed consultant with your own registered USM Partner company. Your private company contributes the annual association fee.

USM Professionals may work as a associate of another USM Partner.
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USM Professional Certificate

The following rules apply to the certification of USM professionals:

• USM Professionals have done a USM Foundation and a USM Professional training, and they have passed the Foundation exam with a minimum of 30 out of 40 points.
• USM Professional have demonstrated in an assessment that they have mastered the USM content and they can explain this convincingly to others.
• All USM professionals are certified for their USM knowledge by the SURVUZ Foundation.
• USM trainers are additionally certified by APMG, following an assessment of their trainer skills.
• In the case of USM product experts, additional certification for their product knowledge by the product partner may be required.

USM Professionals are only certified after they have met the requirements below. All certified USM Professionals are listed in the Register. Check the Register to verify that you are dealing with a certified USM Professional, or contact the SURVUZ Foundation.

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Register here

Register here as a USM Professional »

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