Unified Service Management – An Introduction (hardcover)
The book “The USM Method” describes in detail the principles, structure, and application of the USM method. If you want to apply USM, read the USM book and then use it in your own organization.
The USM book is a practical book, but is also designed as a university textbook for ICT, Facility Management and Business Administration. Students at universities that utilize USM in their curriculum have access to USM resources through a digital USM Learning Environment. Select your university package elsewhere in the USM shop.
Readers of the USM book will receive (free) access to a complementary online USM Reader Library on the USM portal, with additional information and the latest additions, cases, and illustrations.
USM is also available in a Dutch language edition.
€45,00 inclusief BTW
USM is managed by the SURVUZ Foundation, chairing the USM Management Group - a group of partners that embraced the USM method to deliver better services, consultancy, and tooling. The book is published by Inform-IT, Knowledge Center for Service Organizations and is available through several bookstores.
With USM, service organizations get an Enterprise Service Management System at their disposal, with which they can set up and improve their organization and their routines, and take a big step towards order and structure, satisfied customers and customer excellence. With no more than 5 processes and 8 workflows, every service organization can structurally improve its routines and services.
Both in facilities-related task domains such as ICT, building management, human resources and security, as well as in primary task domains (municipalities, telcos, healthcare institutions, etc.), organizations can use USM to easily and quickly improve their performance, make their tools more effective, or, for example, set up an integrated Shared Service Center.
USM embodies a revolutionary complexity reduction in the practices of any service organization, achieving a lean design of service delivery. This approach has an impact on the similarly simplified design of the supporting tooling, which quickly puts the organization more in control.
The USM book is priced USD 49 at Amazon.com. The price will differ slightly in other countries, if you purchase the book through a local Amazon shop. Readers of the USM book will find a voucher in the book, so they can get free access to the online USM Reader Library.
Buy your copy in this Portal webshop and you will immediately have access to the additional USM Reader Environment.
If you prefer the softcover version delivered through Amazon, please go to Amazon and don't forget to request access to the USM Reader Environment with the voucher in the book.