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A dictionary of definitions ('glossary') is a core component of any architecture. The USM Glossary covers the dictionary of terms and definitions for an enterprise service management architecture.

This makes the USM Glossary an essential component of the USM Method.

The USM Glossary is available in English, Dutch, and German. The list of USM terms, for translation goals, is also available in Spanish and Finnish.

English Glossary

Download the English USM Glossary, or view it online.
The latest release of the English USM Glossary's browser edition is available online in the USM Wiki.

USM Wiki »

German Glossary

For the German USM Glossary, switch to the German side of the USM Portal (or hit the language button).

Spanish Glossary

Download the Spanish USM Glossary, or view it online.

Dutch Glossary

For the Dutch Glossary, switch to the Dutch side of the USM Portal (or hit the language button).