A dictionary of definitions is a core component of any architecture. The USM Glossary covers the dictionary of terms and definitions for an enterprise service management architecture.
This makes the USM Glossary an essential component of the USM Method.
The USM Glossary is available in several languages. The USM terminology list is available in English, Dutch, Spanish, German, and Finnish.
English Glossary
Download the English USM Glossary, or view it online.
German Glossary
For the German USM Glossary, switch to the German side of the USM Portal (or hit the language button).
Spanish Glossary
Download the Spanish USM Glossary, or view it online.
Dutch Glossary
For the Dutch Glossary, switch to the Dutch side of the USM Portal (or hit the language button).
