Glossary

• What is USM?
• Where does USM come from?
• Why USM?
• Who is USM for?
• What makes USM special?
• What does USM deliver?
• What does USM cost?
• What are USM products?
• How do you deploy USM?
• What is a service?
• What is a method?
• What is service management architecture?
• What are USM’s principles?
• What is a service management system?
• What is enterprise service management?
• What is the importance of control?
• How mature is your organization?
• Which organizations use USM?

We cannot solve our problems with the same thinking we used when we created them.
Albert Einstein

The righter we do the wrong thing, the wronger we become.
Russell Ackoff

Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.
Steve Jobs

At the end of the day, all organizations are service providers, regardless of what they produce.
Christian Grönroos

If I have seen further it is by standing on the shoulders of Giants.
Isaac Newton (1675)

In the land of the blind, one-eye is king.
Anon

New USM partners who are willing to share their knowledge and focus on value creation for their target group.