Structured management methods likeUSM are often used in the pursuit of control. The increasing dependence of organizations on supporting disciplines (such as information management) means that control is increasingly becoming a fundamental quality of the organization's management system. Moreover, this trend is fueled by the growing degree of governance by external supervisors in the way organizations function. Information security is one of the most striking factors in this regard.
One of the most commonly used mechanisms for achieving control is the separation of duties. For example, the segregation of duties in the information management discipline has led to a distinction between IT management and business information management. In other sectors, such as construction, separation of duties has led to a clearly defined distinction between design and realization. In service management, separation of duties continues to determine the routines of the organization for a long time after the delivery of a facility.
A second important control mechanism to promote the predictability of the service is standardization.
These control mechanisms are discussed in detail in the book "The USM method".
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