The USM method provides a standardized management system with which a service organization manages its people, processes, technology, and the resulting routines and services. USM provides the management architecture of the service organization, not for structuring the deployed infrastructure, but for managing the services. USM not only supplies the building blocks that play a role in the management system of every service organization, but also the standard routines for improving the service with those building blocks.


With USM, the organization gets into control of its working method in a quick and cheap way, creating order and tranquility, and room for exploiting the creative potential of employees. USM affects every element of the service management system. With USM you can:

  • learn to make better agreements with customers
  • learn to organize your service organization better
  • learn to standardize routines with only 5 processes and 8 workflows
  • optimize the integration of People, Process and Technology
  • set up a new tool for service management or workflow management (ITSM/FMIS)
  • deliver better quality of your facilities
  • provide better support to your customers when using your facilities
  • deliver better service performance
  • provide meaningful reports
  • get a better grip on your organization
  • improve customer satisfaction
  • achieve service excellence
  • apply ITIL 3 or ITIL 4 practices effectively and efficiently
  • apply ASL or BiSL practices effectively and efficiently
  • apply DevOps techniques effectively and efficiently

For example...

The USM method supports fast and inexpensive testing against external requirements. A cross-reference allows you to pass any common audit against practice-based standards. Government or healthcare institutions no longer have to worry about ISO27001 based guidelines, facility organizations can easily comply with the requirements of EN15221 or ISO 41001, financial institutions can comply with COBIT based requirements, etc.

With the introduction of USM, an organization easily saves half of the traditional implementation costs of service management, results are achieved faster with less relapse behavior, the complexity of routines is greatly reduced, and more support is created among staff because USM is easy to understand and use. The USM method offers an organization the opportunity to move quickly towards the introduction of an interdisciplinary Shared Services Center (iSSC), which supports the business with one central supporting service organization.

Want to know more? See how you can quickly learn to apply USM, or who can help you with it if necessary.