The USM method does not work from practices (examples of what others do), but starts with clear principles. From there, an organization with USM works step by step towards the desired practices. That makes USM learnable.

USM is methodical and therefore universally applicable.

USM is holistic, it covers all aspects of managing a service organization. That makes USM integral and comprehensive.

USM is (super) simple. This means that the application of USM has low costs, and anyone can afford it.

Focus on workflows

A service organization that uses USM has only five processes to compile all eight workflows of a service organization. With this clear and simple starting point, any service provider with USM can quickly get in control of their work and set up tools effectively. That then opens the door to service excellence and innovation.

This post is also available in: Nederlands