The USM method helps the manager of a service organization to get in control of the services. It is not the daily work of that manager to develop a structured approach - a service management system - himself. USM is the standard for that.
The USM method can be used for three purposes:
- improving the internal routines and performance of a service provider (a service organization or a support team)
- assessing the routines of a service provider (here USM is the reference model of a mature service provider)
- outsourcing (here USM is the reference model of a mature supplier)
- rapid deployment
- low costs
- more return from your tooling