The USM method helps the manager of a service organization to get in control of the services. It is not the daily work of that manager to develop a structured approach - a service management system - himself. USM is the standard for that.

The USM method can be used for three purposes:

  1. improving the internal routines and performance of a service provider (a service organization or a support team)
  2. assessing the routines of a service provider (here USM is the reference model of a mature service provider)
  3. outsourcing (here USM is the reference model of a mature supplier)

With only five processes you set up a management system, with which you manage all service management activities with only eight workflows:

  • rapid deployment
  • low costs
  • more return from your tooling