USM can be deployed in all service organizations and teams. USM can be deployed in any line of business, from IT to healthcare, from building management to security, from telecoms to government. After all, every service organization benefits from a service management architecture and a service management system that can be produced with it. A good illustration of this is the fact that USM provides a common management system for any technology architecture reference model.
Even though the organization, tooling and services are different for each service organization, the management of services is universal. In all situations it consists of the application of no more than five processes and eight workflows that can be used to set up an effective and efficient management system. These processes and the associated workflows are the same for all service providers.
With these principles and the associated extremely simple architecture, every service organization can set up its universal management system and align it with all local resources and goals.
The more dependent a customer is on the services being delivered, the more the provider will benefit from setting up this universal management system. And organizations that merge multiple disciplines (in Shared Service Centers) will be forced to use standardization to a greater or lesser extent for the joint routines. This standardization is preeminently what USM offers such service organizations.
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