Few things are as variable as delivering services. However, managing service delivery is universal: whether you manage a facility task domain such as ICT, Building Management, Human Resources, or Security, or a primary task domain such as a municipality or a healthcare institution, it is and remains service delivery. And that requires cooperation between parties and some degree of standardization, so they can act as links in supply chains and networks - for an Enterprise Service Management strategy. But how do you get in control of that integrated service delivery?
Smart service organizations use USM - the Unified Service Management method - to set up and integrate their routines, their organization, and their tooling. To set up a sustainable Shared Service Center. To set up the tooling in a simpler and more effective way and to save substantially on it. To sustainably comply with popular standards such as ISO27001 or ISO20001. To deploy the practices of popular frameworks such as ITIL or COBIT, or the reference architecture of your choice. To make modern techniques like Lean, Agile, and DevOps pay off instead of being limited to "polishing on the outside". Cure the heart of your organization by getting in control of your integral service delivery.
With USM, you lay the foundation for a customer-driven, continuously improving organization, realizing your own improvement goals step-by-step. With USM you reduce the complexity of your organization and tooling and you lay the foundation for a sustainable service delivery. With USM you put an end to the years of chaos and hard work without sustainable improvements.
USM also provides the foundation for your sustainable service delivery. And best of all: you can do it yourself.
