A few days ago, the LinkedIn group [ITIL & ITSM tools] showed an interesting post: “I am looking to replace the existing ITSM tool being used in my organization. Looking forward for some suggestions.” As can be expected, several group members came…
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Software suppliers are discovering a new dairy cow hand-over-hand: labeling their tool as an ESM tool, and new sales are on the horizon. Don’t fall for it… especially if you have not set up a service management architecture and an associated service ma…
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Service management tools are often used as a fig leaf to hide the incompetence of managers, “we need a better tool” is an easy found excuse. In practice, it’s often not the tool, but more to the way you use that tool. And that has everything to do with…
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The Open Group has adopted a new product: the IT4IT reference framework. The market seems to be responding well to this new leaf at the IT management tree. As usual, consultants will be jumping the bandwagon to profit from from this great new opportuni…
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