Thank you for your interest in USM. You will now receive an email with the link to the download(s). Please check your spam box if you do not find that e-mail within a few minutes. If you made a typo, please request the download again.
Please keep an open mind when reading USM e-books: it is not the usual material. USM is not about technology architecture but about management architecture (the blind spot of popular frameworks such as ITIL). With USM, you also learn to use the terms process and service in a different way - because those are the most abused terms in IT(IL). The e-book shows how the new thinking of USM helps reduce the complexity of modern service organizations with a principles-based method, freeing you from the old thinking and high cost of best practice frameworks.
Want to attend an online introduction?
Participating in a free online USM workshop is an easy way to determine if USM is valuable to the way you design your service organization. The workshop will give you an overview of USM and insight into how to use USM in practice to structurally improve a service provider's organization, routines and tooling - whether in government, healthcare, education, IT, building management, HRM, Finance or any other task domain or combination of task domains. USM's standardized workflow approach is the latest step in the evolution of service management systems. USM lends itself ideally to reduce complexity in a sustainable way, and to manage supply chains and complex service ecosystems in a lean and agile way, themes that I think will appeal to you.
In the workshop you will get an overview in 2 hours of the new thinking and vision of USM and the way the SURVUZ Foundation supports user organizations and educational institutions, but also consultants and tool suppliers with concrete (free) instruments. At the USM portal you can choose from the available data.
Good luck with simplifying your organization's setup and routines!
