A post by our guest editor, John Worthington. This post was triggered by another post which you can find here, and it reminded me of an old rant from 2007. The infamous CMDB (Configuration Management Data Base) — or as USM would call it, the Managed…
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A post by our guest editor, John Worthington. I’ve ranted about the process river before; this one’s about “floating analysis”, which refers to the complex task of dissecting and understanding processes that lack well-defined boundaries. In my initial…
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In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 5: ISO 27001:2022 Added Configuration Mgt as part of 93 controls. How does an organization add t…
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In the kick-off event of the APMG series on the USM Revolution, we got a question that we still needed to answer: What’s the difference between process and routines? The short answer is ‘A process is one of the three possible types of routines’. If you…
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The term ‘value stream’ is subject to a serious hype. As usual with a hype, providers jump the bandwagon when they see opportunities to get turnover in a new market – even if it is an existing market that is just relabeled. Customers are then simply m…
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One of the hottest topics around: value streams. I’ll demonstrate that this – once again – is old wine in new bottles, and maybe we should treat it as a hoax. It’s a term frequently used by consultants to masquerade that they haven’t been able to solve…
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In this post, we’ll discuss the long-disputed topic of prioritization. But first 6 short USM news items: We’ve already got USM resources in Dutch, English, Spanish, and Finnish, but now USM is going to be translated to German. We would like some specia…
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In this final post on the topic of “Demystifying the term process”, I’ll explain requirement 10 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Servi…
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In this 8th post on the topic of “Demystifying the term process”, I’ll explain requirement 9 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service…
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In this 7th post on the topic of “Demystifying the term process”, I’ll explain requirement 8 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service…
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