One of the hottest topics around: value streams. I’ll demonstrate that this – once again – is old wine in new bottles, and maybe we should treat it as a hoax. It’s a term frequently used by consultants to masquerade that they haven’t been able to solve…
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In this post, we’ll discuss the long-disputed topic of prioritization. But first 6 short USM news items: We’ve already got USM resources in Dutch, English, Spanish, and Finnish, but now USM is going to be translated to German. We would like some specia…
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The first level in the USM Value Maturity Model is Technology-driven. At level 1, the provider’s attention is focused on delivering goods or actions. Their marketing demonstrates their focus: “we have the best product – it’s better that the product of…
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There are numerous models that organizations can use to estimate their ‘maturity’. These models often use a scale with 5 or 6 levels. All these models catch some expression of ‘how good’ an organization is at something. The traditional dimension of the…
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In this final post on the topic of “Demystifying the term process”, I’ll explain requirement 10 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Servi…
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In this 8th post on the topic of “Demystifying the term process”, I’ll explain requirement 9 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service…
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In this 7th post on the topic of “Demystifying the term process”, I’ll explain requirement 8 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service…
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In this sixth post on the topic of “Demystifying the term process”, I’ll explain requirement 7 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Servic…
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In this fifth post on the topic “Demystifying the term process”, I’ll explain requirement 6 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service M…
Read more »In this fourth post on the topic “Demystifying the term process”, I’ll explain requirement 5 of the 10 requirements that something must meet, before we can use the term ‘process’ in a mature service management context, according to the Unified Service…
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