In this third post on the topic “Demystifying the term process”, I’ll explain requirement 4 of the 10 requirements that something must meet, before we can use the term ‘process’ in a service management context, according to the Unified Service Manageme…
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In this second post on the topic “Demystifying the term process”, I’ll explain requirements 2 and 3 of the 10 requirements that something must meet, before we can use the term ‘process’, according to the Unified Service Management method: 1. A pro…
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The term ‘process’ is one of the most abused terms in the history of (IT) (service) management – along with the term ‘service’. In this newsletter, I’ll let you in on the new thinking on service management that will help you get in control of your serv…
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Case 1: A user reports “I lost my password, can you reset it for me?” Case 2: A user reports “I lost the key to my locker, can you get me a new one?” Case 3: A user reports “I made an incorrect entry in application X, and now my data is corrupted, can…
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“Any idea what a service is?” Just imagine you don’t have a solid answer to that question. Or imagine that different answers are given within your organization… How would you respond to the following question: “And how do you think you will manage you…
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