The Open Group has adopted a new product: the IT4IT reference framework. The market seems to be responding well to this new leaf at the IT management tree. As usual, consultants will be jumping the bandwagon to profit from from this great new opportuni…
Read more »
Should ITIL change its name from IT Infrastructure Library to IT Service Library? Or should the M for Management be added to it, to cover ITSML, IT Service Management Library? The statement that ITIL would only be about infrastructure management and us…
Read more »On a regular base, I run into people looking for “ITIL process templates”. In fact, if you Google for that, you can find an entire market for that product. I still am kind of surprised that this is even possible. Aren’t they all making a fundamental mi…
Read more »
This interview with John Stewart was held by Oleg Skrynnik and Stepan Hrulev, with Brian Johnson participating. November 2013. PART I John Stewart John Stewart studied at the University of Glasgow and at York University, where he became Ph.D. in quan…
Read more »
PART II of the interview on ITIL’s history, with John Stewart, and Brian Johnson participating. Click here for PART I. Oleg: We’ve heard from Jan van Bon and Brian Johnson a story of ITIL (or GITIMM) creation. Is it true that it was your and Peter Skin…
Read more »