A couple of days ago, on a late Sunday evening, I – once again – ran into a topic that was taking on hype proportions, and I was – once again – annoyed by the easy acceptance of this by the market. This time the topic was SIAM: Service Integration And…
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COBIT 5 clearly describes the COBIT process reference model as just “an example of a process model”. It then says that any local process model would do, if it only covers the basic governance and management objectives: “In theory, an enterprise can org…
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If you want to comply with international guidelines for (IT) service management, should you apply ISO9001 to your service management domain, should you apply ISO20000 because it claims to do exactly that, or should you use the ISO/IEC TR 90006 guidelin…
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The Open Group has adopted a new product: the IT4IT reference framework. The market seems to be responding well to this new leaf at the IT management tree. As usual, consultants will be jumping the bandwagon to profit from from this great new opportuni…
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Should ITIL change its name from IT Infrastructure Library to IT Service Library? Or should the M for Management be added to it, to cover ITSML, IT Service Management Library? The statement that ITIL would only be about infrastructure management and us…
Read more »On a regular base, I run into people looking for “ITIL process templates”. In fact, if you Google for that, you can find an entire market for that product. I still am kind of surprised that this is even possible. Aren’t they all making a fundamental mi…
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This interview with John Stewart was held by Oleg Skrynnik and Stepan Hrulev, with Brian Johnson participating. November 2013. PART I John Stewart John Stewart studied at the University of Glasgow and at York University, where he became Ph.D. in quan…
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PART II of the interview on ITIL’s history, with John Stewart, and Brian Johnson participating. Click here for PART I. Oleg: We’ve heard from Jan van Bon and Brian Johnson a story of ITIL (or GITIMM) creation. Is it true that it was your and Peter Skin…
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