Although the interest in ITIL is declining on a global scale, AXELOS (the owner of ITIL) is still acting as before: a new version of ITIL will be launched in Q1 2019 and this new version is ready to support you in coping with the “Fourth Industrial rev…
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When I was asked to write a column on ITIL’s life story in honor of , I didn’t have to think long. ITIL is simply too important to let this pass. And as millions have read the books I wrote on ITIL, it was also something I couldn’t refuse. But what mes…
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In 2016 I was asked to write a column about ITIL’s life story, in honor of Happy ITIL Day 2016. I didn’t have to think long about the answer. ITIL is just too important to pass. And since millions of people have read the books I wrote about ITIL, I sim…
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In times when populations of entire nations are running away from war and violence, it always strikes me that IT people are often on the run too. I can understand what drives the Syrian, Afghan, or North African refugees, but when it comes to IT people…
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The Dutch Experience – part 3 in the series on SMMs – read part 1 and part 2 A Service Management Method (an SMM) is – indeed – a method. A method is defined as a reproducible, systematic approach towards a specific goal, which can be learned and appl…
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The Netherlands are way ahead of other countries in terms of systematically and methodically improving service organizations – at least that’s what I think. I’ve decided to write a series of 10 blogs on this topic, not on my own website, but at LinkedI…
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Now that most of the prominent players have let a bit of steam off (and some have even tried to settle an old score) we may get back to the original topic: is SIAM a hoax? (read the original post on this if you’ve missed ROUND 1) ROUND 2 I think SIAM i…
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A couple of days ago, on a late Sunday evening, I – once again – ran into a topic that was taking on hype proportions, and I was – once again – annoyed by the easy acceptance of this by the market. This time the topic was SIAM: Service Integration And…
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COBIT 5 clearly describes the COBIT process reference model as just “an example of a process model”. It then says that any local process model would do, if it only covers the basic governance and management objectives: “In theory, an enterprise can org…
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If you want to comply with international guidelines for (IT) service management, should you apply ISO9001 to your service management domain, should you apply ISO20000 because it claims to do exactly that, or should you use the ISO/IEC TR 90006 guidelin…
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