We all do it. You do it. Your neighbor does it. Your co-workers do it. Your family does it. Your consultants do it. You even learned it in school from your teacher. PTO – Polishing the Outside. We’ve been doing it for decades. All over the world. You c…
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And here it comes again: a long discussion on LinkedIn on the mapping of practice-based frameworks. Meaningless. Waste of time. A toy for consultants. And never a conclusion. There’s no dispute on the value of those practice-based frameworks (in this c…
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Reviewing an exercise text for a local university, I ran into an issue that seems to be overshadowed by all attention for the new ITIL 4 terms like SVS, value chain, co-creation etc. What has become of the availability measures we used for some decades…
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Although the interest in ITIL is declining on a global scale, AXELOS (the owner of ITIL) is still acting as before: a new version of ITIL will be launched in Q1 2019 and this new version is ready to support you in coping with the “Fourth Industrial rev…
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When I was asked to write a column on ITIL’s life story in honor of , I didn’t have to think long. ITIL is simply too important to let this pass. And as millions have read the books I wrote on ITIL, it was also something I couldn’t refuse. But what mes…
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In 2016 I was asked to write a column about ITIL’s life story, in honor of Happy ITIL Day 2016. I didn’t have to think long about the answer. ITIL is just too important to pass. And since millions of people have read the books I wrote about ITIL, I sim…
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In times when populations of entire nations are running away from war and violence, it always strikes me that IT people are often on the run too. I can understand what drives the Syrian, Afghan, or North African refugees, but when it comes to IT people…
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The Dutch Experience – part 3 in the series on SMMs – read part 1 and part 2 A Service Management Method (an SMM) is – indeed – a method. A method is defined as a reproducible, systematic approach towards a specific goal, which can be learned and appl…
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The Netherlands are way ahead of other countries in terms of systematically and methodically improving service organizations – at least that’s what I think. I’ve decided to write a series of 10 blogs on this topic, not on my own website, but at LinkedI…
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Now that most of the prominent players have let a bit of steam off (and some have even tried to settle an old score) we may get back to the original topic: is SIAM a hoax? (read the original post on this if you’ve missed ROUND 1) ROUND 2 I think SIAM i…
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