Categorie: erameworks
Reviewing an exercise text for a local university, I ran into an issue that seems to be overshadowed by all attention for the new ITIL 4 terms like SVS, value chain, co-creation etc. What has become of the availability measures we used for some decades…
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Should ITIL change its name from IT Infrastructure Library to IT Service Library? Or should the M for Management be added to it, to cover ITSML, IT Service Management Library? The statement that ITIL would only be about infrastructure management and us…
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In 2016 werd ik gevraagd een column te schrijven over ITIL’s levensverhaal, ter ere van Happy ITIL Day 2016. Over het antwoord hoefde ik niet lang na te denken. ITIL is gewoon te belangrijk om te laten passeren. En aangezien miljoenen mensen de boeke…
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This interview with John Stewart was held by Oleg Skrynnik and Stepan Hrulev, with Brian Johnson participating. November 2013. PART I John Stewart John Stewart studied at the University of Glasgow and at York University, where he became Ph.D. in quan…
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PART II of the interview on ITIL’s history, with John Stewart, and Brian Johnson participating. Click here for PART I. Oleg: We’ve heard from Jan van Bon and Brian Johnson a story of ITIL (or GITIMM) creation. Is it true that it was your and Peter Skin…
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