Categorie: erameworks
Reviewing an exercise text for a local university, I ran into an issue that seems to be overshadowed by all attention for the new ITIL 4 terms like SVS, value chain, co-creation etc. What has become of the availability measures we used for some decades…
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Should ITIL change its name from IT Infrastructure Library to IT Service Library? Or should the M for Management be added to it, to cover ITSML, IT Service Management Library? The statement that ITIL would only be about infrastructure management and us…
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This interview with John Stewart was held by Oleg Skrynnik and Stepan Hrulev, with Brian Johnson participating. November 2013. PART I John Stewart John Stewart studied at the University of Glasgow and at York University, where he became Ph.D. in quan…
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PART II of the interview on ITIL’s history, with John Stewart, and Brian Johnson participating. Click here for PART I. Oleg: We’ve heard from Jan van Bon and Brian Johnson a story of ITIL (or GITIMM) creation. Is it true that it was your and Peter Skin…
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