In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 6: “If USM is a method – as the USMwiki says – is it something like simplified TOGAF dedicated f…
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In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 5: ISO 27001:2022 Added Configuration Mgt as part of 93 controls. How does an organization add t…
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In the kick-off session of “The USM Revolution” webinar series (https://ow.ly/1Stl50SqH3b) on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 4: “What is the most import…
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USM Wiki is now Live! The core content of the USM service management architecture and the standard USM service management system is now available in a wiki format. Visit the USM Wiki to check it out! The new wiki is the new partner site of the USM Port…
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In August, Jan de Vries, a USM professional, will be traveling through Australia. In the spirit of the SURVUZ Foundation, where knowledge sharing is core, Jan offers to deliver one or more onsite sessions about USM, for anyone interested in the latest…
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Until 2020, the USM Newsletter was only published in Dutch. You can find all editions here. Starting in 2021, the USM newsletter is published in English, as a LinkedIn Newsletter.
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Einstein once said: “You cannot solve problems with the same actions that caused it”. In other words: “if you do what you did, you get what you got”. This means that – if you want to solve the ever-growing complexity in service organizations, you’ll ha…
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The Dutch Experience – part 8 in the series on SMMs – read part 1, part 2, part 3, part 4, part 5, part 6, and part 7 SMMs can be used for various goals, including: improving the organizational capability to deliver services improving the quality of d…
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The Dutch Experience – part 7 in the series on SMMs – read part 1, part 2, part 3, part 4, part 5, and part 6 – An SMM is a method, and subject matter experts (organizational change agents) can be trained to apply the method. A framework, a set of opti…
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The Dutch Experience – part 6 in the series on SMMs – Also read part 1, part 2, part 3, part 4, and part 5 In the previous columns I discussed the origin, context, the elements, and the deployment of a Service Management Method (SMM). I now continue wi…
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