If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comments. USM Thought Of The Day [37]: “๐๐ ๐๐๐ซ๐๐๐ฎ๐ฅ ๐ฐ๐ก๐๐ง ๐ฒ๐จ๐ฎ ๐ฎ๐ฌ๐ ๐ญ๐ก๐ ๐ญ๐๐ซ๐ฆ ‘๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ’: the risk that you are misunderstood is huge… Actually, you…
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If any of these posts rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [25]: People often ask for cases that demonstrate the improvements an organization can achieve with the USM Meth…
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If any of these comments rings a bell, and you’ve missed them when they were posted, hit the link and add your comment. USM Thought Of The Day [13]: A service department is not a maintenance department: ๐๐ฅ๐ฅ ๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ๐ฌ ๐๐ซ๐ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ๐ฌ ๐๐๐๐๐ฎ๐ฌ๐ ๐ฒ…
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As most of the first โUSM thoughts of the dayโ have been posted during the end-of-the-year holiday season, this newsletter will republish the first dozen. Click the link in the list to comment, or read the posts here. 1. USM before ITIL 2. The link and…
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Embracing a Sustainable Service Management Approach For decades now, countless organizations have invested heavily in ITILโs practice-based approach to service management. While ITIL initially promised improved efficiency and structure, it has often le…
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In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 6: “If USM is a method – as the USMwiki says – is it something like simplified TOGAF dedicated f…
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In the kick-off event of the APMG series on the USM Revolution, we received more live questions than we could handle online. Let’s now answer Live Question 5: ISO 27001:2022 Added Configuration Mgt as part of 93 controls. How does an organization add t…
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In the kick-off session of “The USM Revolution” webinar series (https://ow.ly/1Stl50SqH3b) on the Unified Service Management method, we received more live questions than we could handle online. Let’s now answer Live Question 4: “What is the most import…
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USM Wiki is now Live! The core content of the USM service management architecture and the standard USM service management system is now available in a wiki format. Visit the USM Wiki to check it out! The new wiki is the new partner site of the USM Port…
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In August,ย Jan de Vries, a USM professional, will be traveling through Australia. In the spirit of the SURVUZ Foundation, where knowledge sharing is core, Jan offers to deliver one or more onsite sessions about USM, for anyone interested in the latest…
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